Administrator - Asset Management, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Itil Best Practices Within Asset Management Processes And Tools Such As Servicenow And Bmc Remedy.
2. Provide On-Call Support For Escalated Incidents, Performing Root Cause Analysis To Identify And Resolve Underlying Issues Efficiently.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Ensuring Up-To-Date Documentation For Team Reference And Training Purposes.
4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla), Ensuring Timely And Efficient Ticket Handling Using Tools Like Ca Service Desk Manager And Avanti.
5. Enhance Customer Satisfaction (Csat) By Achieving First Call Resolution Metrics And Minimizing Case Reopens Through Thorough Troubleshooting And Effective Communication.
2. Provide On-Call Support For Escalated Incidents, Performing Root Cause Analysis To Identify And Resolve Underlying Issues Efficiently.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Ensuring Up-To-Date Documentation For Team Reference And Training Purposes.
4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla), Ensuring Timely And Efficient Ticket Handling Using Tools Like Ca Service Desk Manager And Avanti.
5. Enhance Customer Satisfaction (Csat) By Achieving First Call Resolution Metrics And Minimizing Case Reopens Through Thorough Troubleshooting And Effective Communication.
Skill Requirements
1. Proficient In Asset Management And Itil Frameworks, Demonstrating Solid Understanding And Application In A Practical Environment.
2. Familiarity With Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti For Effective Ticket Resolution And Asset Tracking.
3. Strong Analytical Skills For Conducting Root Cause Analysis And Improving Processes.
4. Excellent Communication Skills To Facilitate Customer Interactions And Team Collaboration.
2. Familiarity With Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti For Effective Ticket Resolution And Asset Tracking.
3. Strong Analytical Skills For Conducting Root Cause Analysis And Improving Processes.
4. Excellent Communication Skills To Facilitate Customer Interactions And Team Collaboration.
Other Requirements
1. Itil Foundation Certification Is Recommended.
2. Certifications In Servicenow Or Bmc Remedy Are Optional But Valuable
2. Certifications In Servicenow Or Bmc Remedy Are Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the Administrator - Asset Management, ServiceNow position at HCLTech?
The salary for this Administrator - Asset Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrator - Asset Management, ServiceNow position at HCLTech located?
This Administrator - Asset Management, ServiceNow role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Administrator - Asset Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Administrator - Asset Management, ServiceNow job at HCLTech posted?
This Administrator - Asset Management, ServiceNow position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrator - Asset Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.