ACTIVE POOLING: Service Call Coordinators/Ticket Analysts
About this role
Job Title:
ACTIVE POOLING: Service Call Coordinators/Ticket AnalystsJob Description
The role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management. Key responsibilities include analyzing service call workloads and trends to devise optimal scheduling strategies and recommending necessary adjustments to enhance service delivery and operational efficiency.Key Responsibilities:
- Workload Analysis: Evaluate service call trends to optimize scheduling strategies and improve efficiency.
- Service Call Management: Oversee the creation, scheduling, and tracking of service calls to ensure accurate assignment and timely resolution while monitoring progress for necessary corrections.
- Installation and Vendor Coordination: Coordinate installation schedules and vendor engagements, assigning tasks based on geographic and availability factors.
- Future Planning & Dispatch Optimization: Anticipate future service needs through workload forecasting and strategically dispatch service calls considering priority, skills, and geographic factors.
- Inventory and Parts Monitoring: Verify parts usage, monitor inventory levels, and collaborate with logistics to maintain availability.
- Operational Support & Compliance: Provide administrative support to FSM, ensuring adherence to daily protocols, including service call ETAs and safety procedures.
This role requires a proactive approach to managing service operations, optimizing resource allocation, and ensuring compliance with established protocols. Suitable for candidates with strong analytical skills and operational acumen.
Location:
PHL Cebu City - ArcenasLanguage Requirements:
Time Type:
Frequently Asked Questions
Is the salary disclosed for the ACTIVE POOLING: Service Call Coordinators/Ticket Analysts position at cnx?
The salary for this ACTIVE POOLING: Service Call Coordinators/Ticket Analysts role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ACTIVE POOLING: Service Call Coordinators/Ticket Analysts position at cnx located?
This ACTIVE POOLING: Service Call Coordinators/Ticket Analysts role at cnx is based in PHL Angeles City - 2nd Floor, Greencove, PHL Angeles City - Clark 2, PHL Angeles City - SM City Clark BPO Bldg 1, PHL Bacolod City, PHL Baguio City, PHL Benguet Work-at-Home, PHL Bonifacio Global City - Levels 14 and 15, WeWork Milestone at 5th Avenue, PHL Bonifacio Global City Taguig, PHL Cagayan de Oro - Trade St, PHL Cam Sur Bicol Work-at-Home, PHL Cebu, PHL Cebu City - Arcenas, PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park, PHL Cebu Work-at-Home, PHL Clark, PHL Davao, PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center, PHL Davao Work-at-Home, PHL Google - Client Site, PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao, PHL Imus Community Hub - Sun City Plaza, PHL Laguna, PHL Laguna Work-at-Home, PHL Mactan Work-at-Home, PHL Makati City, PHL Mandaluyong City - Megamall, PHL Mandaluyong City - Shaw, PHL Manila - San Lazaro, PHL Misamis Orr Work-at-Home, PHL Muntinlupa City, PHL Naga, PHL NCR Makati Work-at-Home, PHL NCR Muntinlupa Work-at-Home, PHL NCR QC Work-at-Home, PHL Negros Occ Work-at-Home, PHL Pampanga Work-at-Home, PHL Pasay City, PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr, PHL Quezon City - Giga Tower 18th Floor, PHL Quezon City - IBMP Eastwood, PHL Quezon City - Vertis North Corporate Center 2, PHL San Jose Del Monte - Community Hub-S Cube 2, PHL Taguig 5th Ave, E-Square, Crescent Park West, PHL Work-at-Home. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the ACTIVE POOLING: Service Call Coordinators/Ticket Analysts position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the ACTIVE POOLING: Service Call Coordinators/Ticket Analysts job at cnx posted?
This ACTIVE POOLING: Service Call Coordinators/Ticket Analysts position at cnx was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
ACTIVE POOLING: Service Call Coordinators/Ticket Analysts
cnx
You'll be redirected to cnx's official application page on Workday.