Quality Assurance
hotelkey
Accounts Experience Specialist
hotelkey· HK Account Management
About this role
Responsibilities of Accounts Experience Specialists:
- Handle a designated number of accounts for 30 days after cutover.
- Reach out to clients on multiple touchpoints, as per the schedule outlined in this SOP.
- Engage proactively with customers to understand their goals and challenges and offer solutions that align with their needs.
- Onboard new clients and guide them through product setup, Refreshers/ training, and initial usage to ensure successful product adoption..
- Provide support and assistance to clients in utilizing our services effectively.
- Address any queries or issues raised by clients and escalate them as necessary.
- Document all interactions with clients and maintain accurate records on JIRA Board and Other Team Trackers.
- Share relevant information such as product links, support numbers, and important links with clients.
- Attend team meetings to discuss progress and share updates.
- Adhere to the SOPs and meet the targets set by the Management.
- Continuously update knowledge on our products and services.
- Escalate any issues or concerns to the Manager.
- Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services.
Frequently Asked Questions
What is the salary for the Accounts Experience Specialist role at hotelkey?
The listed salary for this Accounts Experience Specialist position at hotelkey is INR 500K–800K. This is an FULL TIME role.
Where is the Accounts Experience Specialist position at hotelkey located?
This Accounts Experience Specialist role at hotelkey is based in Nagpur, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Accounts Experience Specialist role at hotelkey full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Accounts Experience Specialist role in the HK Account Management department at hotelkey.
Which team or department does the Accounts Experience Specialist at hotelkey belong to?
This Accounts Experience Specialist position is part of the HK Account Management department at hotelkey. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Accounts Experience Specialist position at hotelkey?
Click the "Apply Now" button on this page. You will be redirected to hotelkey's official application portal hosted on keka where you can submit your application directly.
When was the Accounts Experience Specialist job at hotelkey posted?
This Accounts Experience Specialist position at hotelkey was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Accounts Experience Specialist
hotelkey · 💰 INR 500K–800K
You'll be redirected to hotelkey's official application page on keka.