Accounting Services Associate III

Job Track Description:

• Vendor Servicing Specialist

• The Vendor Servicing Specialist acts as the liaison between partners, customers, and customer ambassadors to ensure a professional and positive experience.  This role will handle all aspects of the end of term process and several post booking activities needed to maintain and grow partner relationships.  In addition to transactional support and industry knowledge, this role requires a hands-on approach, with creative problem-solving skills and the drive to look for ways to improve processes. 

• Essential Functions:

• Monitor and coordinate the return process with customers, partners & ambassadors.

• Manage and prioritize work within several queues (End of Term, buyout, Return Authorization, etc)

• Review and approve vendor bids for equipment sales in lieu of returns

• Coordinate Vendor returns 

• Manage reporting, reconciling, and processing of operational partner reports

  • Subsidies

  • Fee Sharing

  • Renewal Sharing

• Process daily Trade up reports

• Work in a fast-paced Team environment to reduce dealer or customer wait time while providing the highest level of customer service

• Broad understanding of accounts receivable, payment application and account reconciliation

• Proactively manage Paid Ahead, Disposition & Unapplied reports and coordinate with AR to have accounts updated as needed.

• Maintain customer records by updating account information after each correspondence with customer or dealer

• Respond all correspondence within departmental mandated turnaround time

• Multitask while working in several different software applications including but not limited to: 

  • InfoLease, Service Cloud, Microsoft Office, Outlook, and additional desktop applications.

• Adhere to compliance of Documented Policy & Procedure; both Departmental and Organizational.

• Assist and complete any additional tasks deemed needed by management

• Typing Speed Requirement 20WPM

• Qualifications:

• High School Diploma/GED required.

• College Degree in related field desired.

• High volume phone experience.

• 3 plus years of Equipment Leasing/Financing Experience desired.

• Must have excellent written and verbal communication skills.

• Detail oriented and ability to always remain calm and professional.

• Works independently

• Ability to multitask and pivot projects

   

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.