Student Counsellor
upeducation
Academic Support Officer
upeducation· Support
About this role
Company Description
About AE
Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.
We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.
Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us.
Job Description
- Fix Term Contract - Finishing Sept 2026 (Maternity Leave Cover)
- Full Time
We’re seeking an Academic Student Support Officer to assist students in developing their academic skills, improving communication, and understanding academic integrity. You’ll work closely with Course Coordinators and teaching staff to identify student needs, deliver workshops, and process Academic Misconduct cases in line with AE policies.
Key Responsibilities:
- Deliver workshops on academic skills and integrity.
- Support students referred by Course Coordinators through learning plans and progress monitoring.
- Process Academic Misconduct cases following AE policy.
- Collaborate with staff to enhance student academic outcomes.
- Contribute to continuous improvement and report on student support activities.
- Refer students to appropriate internal services when needed.
Qualifications
About You
- Strong communication and interpersonal skills.
- Excellent time management and ability to prioritise.
- Confident using technology and learning platforms.
- Able to work independently and as part of a team.
- Experience supporting students from diverse cultural and linguistic backgrounds.
- Proficient in Word, PowerPoint, and Excel.
- Master’s degree in TESOL, Education or a related field.
Desirable
- Experience in academic support or tertiary teaching.
- Understanding of academic integrity principles and student learning needs.
Additional Information
Why join AE
Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it.
- Opportunities to grow within the organisation
- $1,500 annual professional development allowance
- Incredibly committed and supportive team of student-centric professionals
- Health insurance discounts through Bupa
- Be part of a fast-moving, agile private provider where decisions turn into action quickly
- Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Frequently Asked Questions
Is the salary disclosed for the Academic Support Officer position at upeducation?
The salary for this Academic Support Officer role at upeducation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Academic Support Officer position at upeducation located?
This Academic Support Officer role at upeducation is based in au, Melbourne, Melbourne, Victoria, Australia, Victoria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Academic Support Officer role at upeducation full-time or part-time?
This is listed as a Full time position. It is posted as a Academic Support Officer role in the Support department at upeducation.
Which team or department does the Academic Support Officer at upeducation belong to?
This Academic Support Officer position is part of the Support department at upeducation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Academic Support Officer position at upeducation?
Click the "Apply Now" button on this page. You will be redirected to upeducation's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Academic Support Officer job at upeducation posted?
This Academic Support Officer position at upeducation was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Academic Support Officer
upeducation
You'll be redirected to upeducation's official application page on SmartRecruiters.