Job Description – Operations Executive

Department: Operations
Designation: Operations Executive
Location: Hospital
Reports To: Operations Manager / Head – Operations

Job Summary

Responsible for coordinating day-to-day hospital operations, ensuring smooth functioning of departments, timely resolution of operational issues, and maintaining high standards of patient service and hospital processes.

Key Responsibilities

• Coordinate daily operations across various hospital departments.

• Ensure smooth patient flow and effective coordination between departments.

• Monitor operational activities and identify areas requiring improvement.

• Coordinate with Clinical, Nursing, Billing, Front Office, Diagnostics, Housekeeping, Security, and other support departments.

• Address patient and attendant concerns and ensure timely resolution.

• Monitor service quality, turnaround times, and operational performance.

• Support implementation of hospital policies, SOPs, and operational guidelines.

• Prepare daily/weekly/monthly operational reports and MIS.

• Coordinate with HODs and department teams for smooth execution of operational requirements.

• Monitor manpower deployment and support workforce coordination.

• Assist in audits, inspections, compliance activities, and documentation.

• Escalate critical operational issues to the reporting manager and ensure appropriate follow-up.

• Support process improvement initiatives to enhance patient experience and operational efficiency.

• Ensure compliance with hospital safety, quality, infection control, and regulatory requirements.

• Perform any other duties assigned by the reporting manager.

Required Qualifications

• Graduate in any discipline.

• MBA/PG Diploma in Hospital Management or Healthcare Management will be an added advantage.

• 2–5 years of experience in hospital operations or healthcare administration preferred.

Key Skills

• Hospital Operations Management

• Patient Service & Coordination

• Team Coordination

• Problem Solving

• Communication Skills

• MIS & Reporting

• Process Improvement

• MS Office

• Time Management

Competencies

• Strong interpersonal and communication skills

• Ability to work under pressure

• Good coordination and follow-up skills

• Patient-centric approach

• Analytical and problem-solving ability

• Ability to work effectively with cross-functional teams

• Strong ownership and accountability