2027 Winter Change Management Intern (4 months)

What is the opportunity?

The Client Complaints Appeal Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative.  In order to implement the changes being made to our operating model, we are seeking a candidate that can bring a problem-solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management. 

What will you do?

• Support management with initiatives including support with introduction of new tools and technology, process mapping and improvement
• Support management with regulatory changes/initiatives
• Provide support with data/compliance verification
• Support and reinforce targeted behaviours that contribute to RBC goals
• Accept and successfully execute change (processes, tools) while keeping a focus on business priorities

What do you need to succeed?

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

• Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.
• Detail oriented and ability to work well without direct daily supervision
• Information seeking
• Comprehensive/Conceptual Thinking
• Initiative/Productivity/Action Orientation

Nice-to-have

• Organizational Awareness
• Interest in Organizational development
• Interest or experience in AI productivity tools
• Proficiency in process mapping

Please note: 

In order to be eligible for these student positions, you must either: 

• Be returning back to school after the work term end-date; or 
• If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and make a difference
• Opportunities to building close relationships

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉALMontréalCanada37.5Full timeINTERNAL AUDITStudent/Coop (Fixed Term)Salaried2026-09-102026-10-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.