(1116115) Telematics Technical Support Engineer

Diversified Services Network, Inc.
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📍 Mossville, Illinois, United StatesFull time

About this role

Telematics Technical Support Engineer

Diversified Services Network, Inc. (DSN) is seeking a full-time Telematics Technical Support Engineer to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Telematics Technical Support Engineer serves as the next-level escalation resource for Tier 2 Customer Support, resolving complex and critical telematics issues across a broad portfolio of heavy equipment products used in industries worldwide. This role combines hands-on technical troubleshooting with dealer support and cross-functional collaboration to drive issue resolution and improve customer outcomes.

Key Responsibilities

•         Take ownership of escalated telematics tickets from Tier 2 Customer Support counterparts seeking advanced technical expertise.

•         Diagnose and troubleshoot telematics and connectivity issues remotely, working directly with dealers to gather information and implement solutions.

•         Resolve routine issues independently and escalate critical issues internally, partnering with the Technology Service Engineering team to define guidance and next steps for Engineering.

•         Collaborate with peers and cross-functional Product Support and Engineering teams to drive timely resolution of complex issues.

Required Qualifications

•         Bachelor's degree in Computer Science, Software Engineering, or a related field.

•         1–2 years of relevant experience; internship experience is accepted.

•         Basic understanding of troubleshooting theory.

•         Electrical background with the ability to read and interpret schematics.

•         Understanding of J1939, Ethernet, and Modbus protocols.

•         Ability to leverage a variety of data sources, including AI tools, to research and solve technical problems.

•         Strong technical communication skills, both written and verbal.

  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 70,000-81,000 per annual

Frequently Asked Questions

Is the salary disclosed for the (1116115) Telematics Technical Support Engineer position at Diversified Services Network, Inc.?
The salary for this (1116115) Telematics Technical Support Engineer role at Diversified Services Network, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the (1116115) Telematics Technical Support Engineer position at Diversified Services Network, Inc. located?
This (1116115) Telematics Technical Support Engineer role at Diversified Services Network, Inc. is based in Mossville, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the (1116115) Telematics Technical Support Engineer role at Diversified Services Network, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a (1116115) Telematics Technical Support Engineer role at Diversified Services Network, Inc..
How do I apply for the (1116115) Telematics Technical Support Engineer position at Diversified Services Network, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Diversified Services Network, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the (1116115) Telematics Technical Support Engineer job at Diversified Services Network, Inc. posted?
This (1116115) Telematics Technical Support Engineer position at Diversified Services Network, Inc. was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
(1116115) Telematics Technical Support Engineer
Diversified Services Network, Inc.
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