Job Description:

Salary: $62-65,000/year

This position serves Leon, Wakulla, Gadsden and Jefferson Counties and requires some travel.

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: Manage the overall function of the WIOA Youth program, including customer outreach, intake, orientation, assessment, and eligibility. Oversee customer experience and foster human-centered design. Provide excellent customer service to internal and external clients and leadership and direction to program staff. Reports directly to the Program Director.

Essential Functions:

• Report to and work closely with the Program Director to ensure that youth program staff and resources are used appropriately and that contractual goals are met

• Assist the Program Director and Performance Analyst in analyzing WIOA Youth performance reports and internal monitoring reports, making necessary improvements to ensure goals are met as negotiated with the State

• Strong regional community awareness of youth-serving resources, schools, and organizations

• Travel between Career Centers and community sites as necessary to support youth program delivery

• Ensure and provide person-first services and guidance to all youth participants

• Provide mentorship to youth program staff and model positive communication techniques to resolve participant issues and barriers

• Ensure staff are trained on WIOA Youth eligibility requirements, 14 program elements, and performance accountability measures

• Demonstrate, maintain, and communicate programmatic policies and procedures

• Prepare statistical monitoring and other reports pertaining to program intake, assessment, and performance outcomes

• Oversee youth program data collection in Employ Florida to ensure accuracy and timeliness

• Facilitate team meetings to ensure timely dissemination of information and effective use of program resources

• Assist with recruitment and outreach to market the youth program and CareerSource services

• Seek training and information on new and innovative youth workforce strategies and best practices

• Other opportunities as available

Education and Experience Requirements:

• Preferred experience in business, sales, training, or management

• Must have experience in team-oriented environment

• Experience with WIOA Youth program services, eligibility, and performance accountability measures

• Bachelor's degree in business, education, human resources, liberal arts, or related area is preferred

• Ability to converse with a wide range of professionals and demonstrate a positive attitude

• Florida Workforce Professional Certification Tier I required (must be completed within 30 days of employment) 

• Proficient in Microsoft Office applications

• Valid driver’s license

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.