Job Description:

In this role, you will be responsible for planning, developing, and delivering training that equips teams to effectively use applicable programs and applications, such as Yardi Voyager (or later versions) and connected platforms, including RentCafe, RightSource, Compliance Manager (future need), and Forecast IQ.

This role serves as the organization’s subject matter expert for Yardi systems, connecting the dots across applications and ensuring staff can confidently apply system knowledge to real-world property management processes.

ESSENTIAL FUNCTIONS

Responsible for supporting operational excellence through training that enhances user adoption, efficiency, and accuracy within Yardi and its integrated tools. The trainer develops and delivers tailored learning experiences that accommodate employees’ needs across diverse settings—virtually, individually, or in person at the corporate office or in the field

Training Delivery & Facilitation

• Conduct in-person, virtual, and one-on-one (coaching) Yardi system training sessions for Affordable Housing property management teams.
• Deliver onboarding and refresher sessions on Yardi Voyager, RentCafe/Site Manager, RightSource, Compliance Manager, and Forecast IQ.
• Adapt training methods and content to diverse audiences, including property managers, compliance staff, and regional leaders.
• Provide real-time system coaching and guidance to ensure smooth adoption and sustained learning.

Curriculum Management & Development

• Develop and maintain training materials, guides, and resources for all Yardi-related applications.
• Create quick reference tools and video tutorials to support on-demand learning.
• Continuously update training content to reflect new releases, process changes, or business needs.
• Partner with subject matter experts and system administrators to ensure accuracy and alignment with organizational processes.
• Monitor attendance, feedback, and progress to ensure successful training outcomes.
• Assess the effectiveness of training programs through feedback and performance metrics and implement improvements.

Systems & Application Support

• Serve as the in-house expert for Yardi platforms and their integration across business functions.
• Identify training needs based on user performance data, system updates, and feedback.
• Troubleshoot user issues during training and escalate complex system questions to the appropriate teams.
• Create and maintain an online Knowledge Base for Yardi support topics, regularly researching and adding applicable topics.
• In partnership with stakeholders, monitor Yardi software releases for upgrades and patches, stay informed on new modules, tools, and best practices, and collaborate to identify and proactively develop training to support evolving system needs.

Collaboration & Stakeholder Engagement

• Collaborate closely with the Compliance team to ensure Yardi training aligns with regulatory and reporting requirements.
• Partner with Affordable Housing Helpdesk support to identify recurring user issues and develop targeted training solutions.
• Conduct needs assessments with departments and stakeholders to identify training needs and develop tailored solutions.
• Share insights and feedback with the Learning and Development team to improve training efficiency and knowledge sharing across systems.
• In partnership with Director of L&D, develop regular and thorough status communications for senior leadership and stakeholders.
• Support cross-functional initiatives related to system efficiency, user adoption, and process improvement.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree preferred.
• Minimum of three years’ experience in experience in Yardi Voyager (or later versions) required.
• Experience with RentCafe/Site Manager, RightSource, Compliance Manager, Forecast IQ, and similar Yardi products preferred.
• Prior experience delivering technical or system training in a property management or affordable housing environment desired.
• Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently. 
• Must be able to successfully lead others in an environment of complexity.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.