WW&S Operations Associate, Manhattan, #807

gopuff· MFC Hourly
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📍 Manhattan, NYFull Time/Part Time💰 USD 17+

About this role

The Operations Associate plays a critical role in delivering an exceptional customer experience across all channels of the business. Associates support walk-in customers, fulfill online orders, prepare delivery and shipping orders, maintain store presentation, and ensure customers receive fast, accurate, and friendly service.

This position is ideal for individuals who enjoy interacting with customers, working in a fast-paced environment, and contributing to a high-performing retail team.

Responsibilities

    Customer Service

    • Greet and assist customers in a friendly and professional manner.

    • Help customers locate products and make recommendations.

    • Build customer loyalty through exceptional service.

    • Support checkout operations and customer transactions.

    • Create positive experiences that encourage repeat business.

      • Order Fulfillment

      • Pick and prepare online pickup orders.

      • Assemble local delivery orders accurately and efficiently.

      • Prepare shipping orders according to company standards.

      • Ensure all orders are completed accurately and on time.

      • Communicate order issues promptly to leadership.

        • Store Operations

        • Stock shelves and maintain product presentation.

        • Replenish inventory throughout the day.

        • Assist with receiving deliveries and organizing inventory.

        • Maintain a clean, organized, and safe store environment.

        • Support merchandising and promotional displays.

        • Processing transactions

          • Inventory Management

          • Assist with cycle counts and inventory audits.

          • Verify product accuracy and report discrepancies.

          • Support inventory organization and backroom standards.

          • Help reduce shrink through attention to detail and process compliance.

            • Compliance & Safety

            • Follow all alcohol sales and ID verification requirements.

            • Comply with company policies and operational procedures.

            • Maintain workplace safety standards.

            • Report safety concerns immediately.

              • Qualifications

              • High School Diploma or GED preferred.

              • Retail, hospitality, restaurant, fulfillment, or customer service experience preferred.

              • Excellent communication skills.

              • Strong attention to detail.

              • Ability to multitask in a fast-paced environment.

              • Must be able to lift up to 50 pounds.

What Success Looks Like

    • Delivering exceptional customer experiences every day.

    • Consistently accurate order fulfillment.

    • Fast pickup, delivery, and shipping execution.

    • Well-stocked and customer-ready store conditions.

    • Strong teamwork and dependability.

    • Positive contributions to sales growth and customer loyalty.

What We Offer

  • Medical/Dental/Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health (formerly Carebridge)

Pay

  • Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
  • Manhattan, NY Pay Rate: USD $17.25/hr
  • The salary range above reflects what we’d reasonably expect to pay candidates. A  candidate’s starting pay will be determined based on job-related skills, experience,  qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role. 

Incentives:

  • $500 90 day referral bonus
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
 
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
 
Like what you’re hearing? Then join us on Team Blue.
 
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Frequently Asked Questions

What is the salary for the WW&S Operations Associate, Manhattan, #807 role at gopuff?
The listed salary for this WW&S Operations Associate, Manhattan, #807 position at gopuff is USD 17+. This is an Full Time/Part Time role.
Where is the WW&S Operations Associate, Manhattan, #807 position at gopuff located?
This WW&S Operations Associate, Manhattan, #807 role at gopuff is based in Manhattan, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the WW&S Operations Associate, Manhattan, #807 role at gopuff full-time or part-time?
This is listed as a Full Time/Part Time position. It is posted as a WW&S Operations Associate, Manhattan, #807 role in the MFC Hourly department at gopuff.
Which team or department does the WW&S Operations Associate, Manhattan, #807 at gopuff belong to?
This WW&S Operations Associate, Manhattan, #807 position is part of the MFC Hourly department at gopuff. See the full job description for more information about the team structure and responsibilities.
How do I apply for the WW&S Operations Associate, Manhattan, #807 position at gopuff?
Click the "Apply Now" button on this page. You will be redirected to gopuff's official application portal hosted on lever where you can submit your application directly.
When was the WW&S Operations Associate, Manhattan, #807 job at gopuff posted?
This WW&S Operations Associate, Manhattan, #807 position at gopuff was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
WW&S Operations Associate, Manhattan, #807
gopuff · 💰 USD 17+
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