WS - Library Student Assistant II

LIBRARY STUDENT ASSISTANT II

Division: Support Services        Department: Library                  Experience: Intermediate

Job Code: FWSLIBRASTII                          Supervisor/Reports To: Danielle Adams

Start Date: 8/25/2025

Support library operations with a focus on circulation, customer service, and technical assistance. This position is for returning student workers who have prior experience and training in Allara Library.

Responsibilities and Career Competencies:

1. Provide high-quality customer service to meet patron needs – C, P, TW, CTR
2. Check in/out library materials – T, P, CSD
3. Ensure the integrity, privacy, and confidentiality of patron records and transactions – P, CT
4. Answer the phone and relay questions to appropriate staff – C, TW
5. Assist patrons with reference, resource, and technology questions – C, T, CT
6. Help users locate library materials and explain policies – C, TW, P
7. Provide technology support (Canvas, email, office software) – T, C, CT
8. Assist with library equipment, printers, and copiers – T, P
9. Answer library-related and campus-wide informational questions – C, TW, P
10. Shelve, shift, and clean library materials – CSD, CT, P
11. Conduct shelf reading for inventory – CT, P, CSD
12. Perform additional tasks as assigned – TW, P, CSD

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Preferred Skills: Microsoft Word, Excel, PowerPoint, Social Media & New Technology, attention to detail, active listening, public speaking, written & verbal communication, customer-focused, willingness to learn.

Work Schedule: Sunday: 3:00 PM – 11:00 PM; Monday–Thursday: 7:30 AM – 12:00 AM; Friday: 7:30 AM – 5:00 PM; Saturday: 9:00 AM – 5:00 PM. Flexible with class schedule.

Work Conditions: Dust.

Physical Demands: Keyboarding, reaching/handling, stooping/kneeling, crouching/crawling, pushing/pulling up to 75 lbs., lifting/carrying up to 30 lbs., climbing, balancing.

Additional Notes: This position builds upon prior training and experience at Allara Library. Returning students should be detail-oriented, able to follow instructions, and committed to excellent customer service. Schedules are based on class and extracurricular availability.

Number of Positions: 12

Pay Rate: $9.75/hour

Location: Allara Library

To Apply: Complete required sections and upload your academic and practice schedule, along with your resume or student employment application.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.