Workshop Manager

About Crown:

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at Crown Equipment Corporation | Malaysia | Material Handling.

About the role:

• Manage and support workshop technicians, including scheduling, performance monitoring, coaching, and addressing employee matters.
• Manage daily workshop operations to ensure fast, safe, and high-quality service while leading a team of technicians.
• Ensure accurate job documentation, monitor productivity, and work progress, and maintain cleanliness and proper housekeeping standards.
• Coordinate work schedules, ensure timely unit delivery, support technical modifications, and perform pre-delivery checks.
• Oversee inspection, tagging, and maintenance of rental units, batteries, and floor stock in collaboration with relevant teams.
• Ensure proper waste disposal and maintain a clean and organized work environment.
• Drive a strong safety culture, ensure compliance with EHS standards, conduct inspections, and report incidents as per guidelines.

3 best things about the role:

• Be part of a Company that is a leading innovator in a world-class forklift and material handling equipment.
• Work for a Company that values good people, with a culture of developing employees and promoting within.
• Have opportunities for recognition and appreciation.

Responsibilities

Team Leadership & Safety

• Plan and coordinate daily work assignments for technicians to ensure efficient workflow and resource utilization.
• Coach, mentor, and develop team members to enhance technical skills and performance.
• Address and resolve routine employee matters in a timely and professional manner.
• Promote and enforce compliance with company safety policies and workplace regulations.
• Conduct regular workshop inspections to identify, mitigate, and report potential safety hazards.
• Investigate, document, and report incidents in accordance with company procedures and guidelines.
• Provide technical guidance and hands-on support to the team as required.

Workshop Administration

• Monitor and track job progress to ensure timely completion of work.
• Ensure work orders are completed accurately and in accordance with established standards.
• Measure and monitor team productivity, identifying opportunities for continuous improvement.
• Maintain a clean, organized, and efficient workshop environment.
• Oversee the maintenance, condition, and availability of tools and equipment.
• Communicate project status and operational updates to relevant internal stakeholders.

Equipment & Quality Control

• Ensure customer deliveries are completed on schedule and meet quality expectations.
• Oversee the maintenance and readiness of rental equipment for deployment.
• Verify that equipment modifications comply with engineering specifications and company standards.
• Perform final inspections and quality checks prior to equipment delivery.
• Manage the off-hire process for rental trucks and batteries, including inspection and condition assessment.

Additional Responsibilities

• Support employee engagement initiatives and contribute to a positive team culture.
• Participate in continuous improvement activities, special projects, and other duties as assigned by management.
• Provide operational support across the department as required to meet business objectives.

• Diploma or Bachelor's degree in Engineering, Business, or related field
• Proven experience in supervisory or management roles, preferably within industrial environments
• Experience in capital equipment sales and servicing is an added advantage
• Strong customer focus with effective relationship management skills
• Good communication skills in English and Bahasa Malaysia
• Solid technical knowledge of Material Handling Equipment (MHE)
• Strong people management capabilities.

Employee Benefits

• Comprehensive insurance coverage, including:
• Group Hospitalisation & Surgical (GHS) – Inpatient and Outpatient benefits
• General Practitioner (GP) and Specialist consultation coverage
• Group Personal Accident (GPA) insurance
• Group Term Life (GTL) insurance
• Unlimited access to panel clinic services
• Flexible Benefits Program (Flexi Benefits)