Workplace Engineering Track Associate
About this role
Service Desk • Own overall responsibility for the Service Desk processes • Represent the Service Desk team in an AmeriHealth-facing role • Ensure that staffing and skill levels are maintained throughout operational hours by managing shifts. • Manage all Service Desk Agents working in each shift. • Serve as an escalation point for difficult or challenging calls. • Produce Service Desk statistics and management Reports. • Represent Service Desk at AmeriHealth IT operations meetings. • Perform briefings to Service Desk staff on changes or deployments that may affect call volumes. • Assist Service Desk Agents in handling first line calls when workloads are high, or where additional experience is required
Frequently Asked Questions
Is the salary disclosed for the Workplace Engineering Track Associate position at HEXAWARE?
The salary for this Workplace Engineering Track Associate role at HEXAWARE is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workplace Engineering Track Associate position at HEXAWARE located?
This Workplace Engineering Track Associate role at HEXAWARE is based in Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Workplace Engineering Track Associate position at HEXAWARE?
Click the "Apply Now" button on this page. You will be redirected to HEXAWARE's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Workplace Engineering Track Associate job at HEXAWARE posted?
This Workplace Engineering Track Associate position at HEXAWARE was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Workplace Engineering Track Associate
HEXAWARE
You'll be redirected to HEXAWARE's official application page on oraclecloud.