Job Summary

Role Summary :

Role: Service Manager – HR Technology Integrations & HR Automation
Experience Required: 8 – 15 years relevant experience
Location: Offshore
Domain: This role combines:

• HR Technology Service Management
• Workday-centric HR Integrations
• Microsoft Copilot Studio & Power Platform Automation
• HR Digital Transformation
• Vendor & Stakeholder Management
• Enterprise Governance & Compliance
• Product Ownership and Roadmap Management
• AI-driven HR Solution Delivery and Operations

Job Description Summary:

The role acts as the primary operational partner between HR business stakeholders, HR Technology teams, Enterprise Architecture, Vendors, and Automation Delivery teams, ensuring stable, compliant, and value-driven HR services and automation capabilities. The role ensures strategic roadmap execution, operational excellence, governance compliance, stakeholder alignment, vendor management, and continuous improvement across all HR technology services.

Lead and govern Husqvarna's HR Technology ecosystem, supporting both:

• HR Integration Landscape : Workday, Payroll Platforms, Time & Attendance Systems, Workforce Management Solutions, HRIS Ecosystem
• HR Automation Landscape : Microsoft Copilot Studio, Power Automate, RPA Solutions, Conversational AI, Workflow Automation

Key Responsibilities

Key Responsibilities:

• Own the HR Technology, Integration, and Automation landscape across Workday, HRIS, Payroll, Power Platform, Copilot Studio, and RPA solutions.
• Manage service delivery, governance, compliance, roadmap execution, and continuous improvement initiatives.
• Act as the strategic business partner between HR stakeholders and technology delivery teams.
• Drive AI-powered HR transformation through automation, conversational AI, workflow optimization, and integration modernization.
• Lead vendor management, stakeholder engagement, program coordination, and enterprise governance activities.
• Ensure secure, compliant, and scalable HR technology services that enhance employee experience and operational efficiency.

Skill Requirements

Consolidated Skillset Requirements

A. HR Technology Domain

Mandatory

• HR Technology Landscape
• Workday Ecosystem
• HRIS Platforms
• Employee Lifecycle Management
• Payroll Systems
• Benefits Management
• Time & Attendance Systems
• Workforce Management Platforms
• Employee Self-Service Platforms

B. Integration Management

Mandatory

• Enterprise Integration Architecture
• API Management
• REST APIs
• Middleware Platforms
• Cloud Integration Platforms
• Integration Monitoring
• Integration Lifecycle Management
• Data Flow Management
• HRIS Integrations
• Workday Integrations

C. Microsoft Automation & AI

Mandatory

• Microsoft Copilot Studio
• Power Virtual Agents
• Power Automate
• RPA Platforms
• Conversational AI
• Workflow Automation
• AI Use Case Management
• Low-Code Platform Governance
• Chatbot Lifecycle Management

D. Service Management

Mandatory

• ITIL Framework
• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Governance
• SLA Management
• KPI Monitoring
• Continuous Service Improvement

E. Governance & Compliance

Mandatory

• IT Governance
• Enterprise Architecture Governance
• Security Governance
• GDPR
• SOX / SOC Compliance
• Data Governance
• Audit Compliance
• Risk Management

F. Business & Leadership Skills

Mandatory

• Stakeholder Management
• Product Ownership
• Vendor Management
• Roadmap Management
• Executive Communication
• Business Analysis
• Change Leadership
• Facilitation Skills
• Training & Enablement
• Cross-functional Coordination

Other Requirements

1.Workday Studio and EIB certifications are preferred.

2- Workday EIB (Enterprise interface Builder)