Wintel Engineer, Cloud (AL-FNC260724 005/01)

We are seeking an experienced Wintel Engineer to join a dynamic infrastructure and workplace technology team. You will serve as a Subject Matter Expert (SME) for Workplace Management, supporting endpoint management, operating system deployments, patch management, cloud infrastructure, and enterprise workplace solutions.

This role is ideal for a hands-on engineer with strong experience in Windows environments, endpoint management tools, automation, and cloud platforms such as AWS and Azure.

Key Responsibilities

Workplace & Endpoint Management

• Install, configure, test, and maintain endpoint hardware and operating system images.
• Manage operating systems, software applications, device drivers, upgrades, updates, and hotfixes.
• Create, manage, and update corporate desktop and laptop images.
• Develop and maintain task sequences for operating system deployments.
• Administer Workplace Management solutions and related infrastructure services.
• Provide backend infrastructure administration with a focus on PC imaging and endpoint management.
• Support and troubleshoot escalations relating to desktop, server, and workplace management tools.

Patch Management & Software Distribution

• Plan, implement, and support enterprise Patch Management processes.
• Manage Software Distribution services across desktop and server environments.
• Conduct Quality Assurance (QA) testing for endpoint-related changes and deployments.
• Ensure compliance with operational standards and industry best practices.

Cloud Infrastructure (AWS/Azure)

• Design, implement, and maintain AWS and/or Azure cloud infrastructure.
• Ensure cloud environments are secure, scalable, resilient, and highly available.
• Deploy, configure, and manage cloud services, including:
• AWS EC2, VPC, S3, RDS, Lambda, IAM
• Azure App Services, Azure SQL Database, Azure Functions
• Collaborate with development teams to architect and deploy cloud-native solutions.
• Implement Infrastructure-as-Code (IaC) using Terraform and/or CloudFormation.
• Troubleshoot cloud infrastructure, application, and connectivity issues.
• Design and maintain backup and disaster recovery solutions.

Automation & Operational Excellence

• Develop automations to improve operational efficiency and reduce manual effort.
• Review and enhance operational processes and procedures.
• Ensure smooth day-to-day operations and service delivery.
• Maintain accurate technical documentation, operational procedures, and reports.
• Support ad-hoc projects and initiatives as required.

• Bachelor's Degree or Diploma in Computer Engineering, Information Systems, Computer Science, or a related field.
• Minimum 5 years of experience in Windows Infrastructure, Workplace Management, or Wintel environments.
• Strong hands-on experience with Windows Server, Active Directory, PowerShell, and Group Policy (GPO).
• Experience with enterprise workplace management tools such as HCL BigFix, Microsoft SCCM/MECM, Citrix VDI, Nexthink, or similar platforms.
• Solid knowledge of PC Imaging, Patch Management, Software Distribution, and Endpoint Management.
• Experience designing and supporting AWS and/or Azure cloud infrastructure.
• Familiarity with Terraform, CloudFormation, CI/CD pipelines, and Git.
• Scripting experience in PowerShell, Python, or Shell/Bash.
• Strong troubleshooting, documentation, and problem-solving skills.
• Excellent communication skills with the ability to work independently and manage stakeholders effectively.
• Relevant AWS or Azure certifications would be an added advantage.