Customer Service Representative - BGC Taguig
Tasq Staffing Solutions, Inc.
WFM Team Lead (BGC Taguig) | Onsite
Tasq Staffing Solutions, Inc.· Philippines - Corporate
About this role
Key Qualifications:
- Amenable to work in shifting schedules.
- Amenable to work ONSITE in BGC Taguig
- Able to start ASAP
Education and Other Requirements:
- Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
- Bachelors degree in any course
- A minimum of 2 years in a leadership role. Must already have experience in a team leader role.
- Willingness to work in rotational shifts
General Knowledge & Skills:
- Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning
- Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle.
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
Job Responsibilities:
- Ensure that workforce is staffed optimally by creating forecast and staffing models
- Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast
- Monitor SLAs and initiate contingency plans
- Makes data-supported recommendations
- Builds effective working relationships with internal and external clients/customers
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
Frequently Asked Questions
Is the salary disclosed for the WFM Team Lead (BGC Taguig) | Onsite position at Tasq Staffing Solutions, Inc.?
The salary for this WFM Team Lead (BGC Taguig) | Onsite role at Tasq Staffing Solutions, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the WFM Team Lead (BGC Taguig) | Onsite position at Tasq Staffing Solutions, Inc. located?
This WFM Team Lead (BGC Taguig) | Onsite role at Tasq Staffing Solutions, Inc. is based in Taguig, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the WFM Team Lead (BGC Taguig) | Onsite role at Tasq Staffing Solutions, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a WFM Team Lead (BGC Taguig) | Onsite role in the Philippines - Corporate department at Tasq Staffing Solutions, Inc..
Which team or department does the WFM Team Lead (BGC Taguig) | Onsite at Tasq Staffing Solutions, Inc. belong to?
This WFM Team Lead (BGC Taguig) | Onsite position is part of the Philippines - Corporate department at Tasq Staffing Solutions, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the WFM Team Lead (BGC Taguig) | Onsite position at Tasq Staffing Solutions, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Tasq Staffing Solutions, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the WFM Team Lead (BGC Taguig) | Onsite job at Tasq Staffing Solutions, Inc. posted?
This WFM Team Lead (BGC Taguig) | Onsite position at Tasq Staffing Solutions, Inc. was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
WFM Team Lead (BGC Taguig) | Onsite
Tasq Staffing Solutions, Inc.
You'll be redirected to Tasq Staffing Solutions, Inc.'s official application page on workable.