WFM - Real Time Analyst
CallTek
WFM - Real Time Analyst
About this role
CallTek is looking for a detail-oriented and analytical WFM Real Time Analyst to join our growing team. The Real TIme Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize resource planning, forecasting demand, and ensuring alignment with operational goals.
Key Responsibilities:
- Analyze historical data to predict future staffing needs and create accurate forecasts.
- Monitor real-time call metrics and adjust staffing levels as necessary to meet service level agreements.
- Develop and maintain workforce management reports, dashboards, and tools to communicate performance metrics and insights to stakeholders.
- Collaborate with team leads and department heads to understand operational requirements and adjust forecasts accordingly.
- Identify opportunities for process improvements to increase efficiency and effectiveness in workforce planning.
- Provide support in scheduling and ensuring adherence to schedule adherence metrics.
- Conduct regular reviews of staffing performance and provide recommendations for optimization.
Qualifications:
- Proven experience in a workforce management role, ideally in a call center environment.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Proficiency in workforce management software (e.g., NICE, Verint, etc.) and advanced Excel skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy and efficiency.
Frequently Asked Questions
Is the salary disclosed for the WFM - Real Time Analyst position at CallTek?
The salary for this WFM - Real Time Analyst role at CallTek is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the WFM - Real Time Analyst position at CallTek located?
This WFM - Real Time Analyst role at CallTek is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the WFM - Real Time Analyst role at CallTek full-time or part-time?
This is listed as a Full time position. It is posted as a WFM - Real Time Analyst role at CallTek.
How do I apply for the WFM - Real Time Analyst position at CallTek?
Click the "Apply Now" button on this page. You will be redirected to CallTek's official application portal hosted on workable where you can submit your application directly.
When was the WFM - Real Time Analyst job at CallTek posted?
This WFM - Real Time Analyst position at CallTek was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
WFM - Real Time Analyst
CallTek
You'll be redirected to CallTek's official application page on workable.