WBO: Head - WB Service CO Team

�         Plan and drive CA / CMS related Central office actions for improving customer convenience

�         Enable and extend support to CBG, branch teams on conducting transactions handled in Trade, forex

�         Ensure reduction in the customer complaints over the base line

�         Drive digital adoption across Credit Connect, TF Connect, CIB, CMS

�         Conduct regular engagement with internal and external stakeholders at CO level

�         Driving the mid office / Cross sell activities Trade & Forex

�         Review and monitor NFTR in Credit and Trade & Forex transactions for sub-department (Keyproducts of Credit Disbursement, Current Account and Trade & Forex operations)

�         Reduction in EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria

�         Maintain TAT across all products as per the agreed criteria��

�         Train & guide the teams to manage work efficiently

Optimal qualification for success on the job is:

�         Graduation/ Post-Graduation from a recognized institute

�         12-15 years in a relevant role

For successful execution of the job, the candidate should possess the following:

�         Knowledge of banking products and services

�         Knowledge of regulatory guidelines and norms

�         Good communication (both verbal and written) skill in both English and the local language

�         Ability to manage complex client situations

�         Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

�         Ability to handle pressure and meet deadlines