Waiter/Waitress

Company Description

Why work for Accor?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

We are seeking a professional and enthusiastic Waiter/Waitress to join our dynamic food and beverage team in Kigali, Rwanda. As a Waiter/Waitress, you will be the face of our establishment, delivering exceptional service that creates memorable dining experiences for our guests. You will serve as an ambassador for our cuisine and hospitality standards, combining warmth, efficiency, and genuine care to ensure every guest feels valued and appreciated. This role offers the opportunity to work in a fast-paced, collaborative environment where your dedication to customer service directly impacts our success.

• Greet and welcome all guests with a warm, professional demeanor in accordance with our highest service standards
• Serve guests efficiently and courteously, demonstrating attentiveness to their needs throughout their dining experience
• Develop and maintain thorough knowledge of all menu items, including ingredients, preparation methods, and potential allergens
• Provide informed recommendations and suggest complementary food and beverage pairings to enhance the guest experience
• Actively promote hotel offerings and special promotions, demonstrating sales initiative through thoughtful upselling
• Handle all cashier duties accurately and responsibly, including processing payments and managing transactions
• Collaborate seamlessly with kitchen staff, bartenders, and fellow team members to ensure smooth service delivery
• Maintain exceptional cleanliness and organization of dining areas, tables, and service stations
• Remain calm, composed, and courteous when managing multiple guests and high-pressure situations
• Demonstrate flexibility by assisting team members and taking on additional responsibilities as needed to meet business demands
• Address guest concerns and resolve issues promptly with empathy and professionalism

Qualifications

• Previous experience in a hotel, restaurant, or food and beverage establishment (preferred)
• Strong interpersonal and communication skills with the ability to engage guests authentically
• Exceptional ability to focus on guest needs while maintaining composure and courtesy under pressure
• Proven problem-solving abilities and resourcefulness in challenging situations
• Excellent teamwork and collaboration skills with a supportive, inclusive attitude toward colleagues
• Demonstrated ability to multitask effectively in a fast-paced environment
• Strong attention to detail with an organized approach to work
• Knowledge of food and beverage products, menu items, and allergen awareness
• Sales-oriented mindset with the ability to recognize upselling opportunities
• Physical stamina and ability to stand for extended periods while maintaining energy and enthusiasm
• Reliable, punctual, and committed to consistent performance
• Willingness to learn, adapt, and grow within the role
• Positive attitude and genuine passion for delivering outstanding customer service
• Ability to work flexible schedules, including evenings, weekends, and holidays as required

Additional Information

Looking for a team player.