VP Customer Success

cymulate· Customer Success
Apply Now ↗
📍 United Kingdom

About this role

Make Your Mark

Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.

With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.

What You Will Have

  • 8+ years of experience in Customer Success, Customer Retention, Account Management, or related leadership roles.
  • 3+ years leading Customer Success organizations within cybersecurity or SaaS environments.
  • A proven track record of improving Gross Revenue Retention (GRR), reducing churn, and driving customer outcomes.
  • Experience managing Mid-Market, Enterprise, and strategic customer portfolios.
  • Strong executive presence with the ability to build trusted relationships at the C-level.
  • Deep understanding of customer health frameworks, retention forecasting, and success planning.
  • Experience building, scaling, and leading high-performing Customer Success teams.
  • Strong analytical and operational mindset with the ability to leverage data to drive decisions.
  • Hands-on experience with Salesforce, Customer Success platforms, and AI-driven CS capabilities.
  • Exceptional communication, leadership, and cross-functional collaboration skills.
  • A customer-obsessed mindset, combined with a strong sense of ownership, accountability, and urgency.
  • Experience in cybersecurity, Exposure Management, BAS, CTEM, Security Operations, or related security domains is highly preferred.

What You Will Do

  • Own and drive Gross Revenue Retention (GRR) across North America and Europe, with direct accountability for retention performance and customer health.
  • Develop and execute strategies to reduce churn, improve renewals, and maximize customer lifetime value.
  • Build a proactive customer retention engine capable of identifying risks and mitigating churn well before renewal dates.
  • Lead executive escalations and personally manage relationships with Cymulate's most strategic customers.
  • Conduct Executive Business Reviews (EBRs/QBRs) and align customer success plans with measurable business outcomes.
  • Build, mentor, and develop a world-class Customer Success organization focused on accountability, operational excellence, and customer outcomes.
  • Establish customer health scoring frameworks, risk management processes, and retention forecasting methodologies.
  • Partner closely with Sales, Product, Engineering, Marketing, and Executive Leadership to ensure customer needs are represented across the organization.
  • Drive product adoption, customer engagement, and value realization across the customer base.
  • Build scalable processes covering onboarding, adoption, customer health, renewals, and retention.
  • Create executive dashboards and reporting frameworks that provide visibility into customer health, retention trends, and business risks.
  • Present retention performance, churn forecasts, and strategic recommendations to executive leadership and board stakeholders.
  • Develop customer advocacy programs and turn satisfied customers into long-term references and champions for Cymulate.
  • Lead the transformation of Customer Success into a strategic, data-driven organization that delivers world-class retention results and supports Cymulate's continued growth.

Frequently Asked Questions

Is the salary disclosed for the VP Customer Success position at cymulate?
The salary for this VP Customer Success role at cymulate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the VP Customer Success position at cymulate located?
This VP Customer Success role at cymulate is based in United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the VP Customer Success at cymulate belong to?
This VP Customer Success position is part of the Customer Success department at cymulate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the VP Customer Success position at cymulate?
Click the "Apply Now" button on this page. You will be redirected to cymulate's official application portal hosted on greenhouse where you can submit your application directly.
When was the VP Customer Success job at cymulate posted?
This VP Customer Success position at cymulate was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
VP Customer Success
cymulate
Apply for this role ↗

You'll be redirected to cymulate's official application page on Greenhouse.