VP, BPO (Business Process Outsourcing) - French & English Speaking

About Sidetrade:

Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.

We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sudetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.

We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us. 

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. 

About the role:

You will run Sidetrade's BPO operation as a living showcase of our Order-to-Cash technology. Your team collects cash for our customers on the same AI platform we sell, powered by our Data Lake and by Aimie, our AI assistant, and proves every day what best-in-class use of that platform looks like. 

This is an entry point into an AI-native software company. If you are operational today and want to move into the technology industry, this role takes you there and opens paths to grow across Customer Experience and beyond. The role sits in Customer Experience, is based in Dublin, works in French and English, and reports to the Chief Customer Experience Officer. 

If you recognise yourself in most of this, we want to hear from you, even if you do not match every point. The best people rarely tick every box, and we would rather meet you than miss you.

What you’ll be doing:

• Run Sidetrade's BPO operation as a live showcase of our Order-to-Cash technology, collecting cash for customers on the same AI platform, Data Lake, and Aimie assistant that we sell. 
• Set the BPO strategy and align it with Sidetrade's and Customer Experience organisation direction under O2C Intelligence 2030. 
• Run day-to-day operations so they meet service levels, stay compliant, and keep customers confident. 
• Make the most of the platform, embed Aimie and automation into every workflow, and turn the time saved into more value for customers and stronger margins. 
• Lead, coach, and grow a team of collections specialists and analysts in Dublin, set a clear cadence, and open paths for them to progress their career embracing other roles within Sidetrade. 
• Collaborate with Product, report what works, and bring ideas from the field to feed the roadmap. 
• Build strong relationships with customers, understand their needs, and ensure a high-quality service. 
• Own the BPO budget for cost-effectiveness and profitability, and protect both quality and margin. 
• Communicate BPO strategy, performance, and results clearly to customers, your team, and senior stakeholders. 

What you’ll need to be successful:

• Experience leading a service operation, with a record of developing teams and delivering results. Customer service, BPO, or credit and collections experience is a strong advantage. 
• Fluent in French and English. 
• The ability to think strategically and act operationally: set direction, then move to the decisions and details that make it real. 
• Comfort with technology and curiosity about AI. You do not need to be an engineer; you want to work in a software company and lead a team that runs on a platform. 
• Clear communication with customers, your team, and senior stakeholders, and care for quality. 
• An entrepreneurial outlook and the ability to work with autonomy. 
• A degree in business, management, or a related field, or equivalent experience, is welcome. 

• Attractive location- office based in the heart of Dublin city centre
• Hybrid work model – a flexible mix of in-office and remote days
• Great culture – active Social Club organizing regular team events and activities
• Health & wellness – medical coverage, life insurance, and other wellness programs 
• Time off – competitive paid holidays plus public holidays 
• Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support 

 Because when you thrive, we all succeed! 

We’re committed to providing a welcoming and inclusive experience for every candidate If you need any accommodation during the hiring process, just let us know. 

Agencies 

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.