Voyago Shuttle Services Call Taker

Voyago is hiring a Full-Time Call Taker for our Inter-Community Shuttle Services!

Your Role

• Answering calls promptly and professionally.
• Assisting customers with inquiries, concerns, or scheduling needs (e.g., booking rides or addressing complaints).
• Accurately documenting information in the system for tracking and resolution.
• Coordinating with other departments, such as dispatch, to fulfill customer requests efficiently.

Requirements

Your Profile

• Strong communication skills, including active listening and clear speech
• You have intermediate to advanced English language skills (B1 to C2)
• The ability to remain calm and professional under pressure
• Intermediate to advanced technical skills to use phone systems and computers confidently
• Superior customer service abilities, including empathy and problem-solving
• The role requires multitasking and a high level of attention to detail, especially in fast-paced situations
• Familiar with London and surrounding areas
• You have 1 to 2 years of dispatch, call center, or logistics experience
• You are available to work Monday to Friday from 7:00am to 3:00pm

The rate for this position is $19.00 per hour with benefits after 3 months.

Work Location

• This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role.

The Perks

• We are an award-winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer our employees opportunities to build their own experience within a local global group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.