Villa Host

Job Location:

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

KEY DUTIES AND RESPONSIBILITIES

Anantara the Palm employees continuously seek new ways to enhance the guest experience, support the business, and contribute to their colleagues. The key responsibilities for this position include:

GENERAL RESPONSIBILITIES

• Perform all duties in accordance with resort Standard Operating Procedures and guidelines.
• Support Front Office operations, including arrivals, departures, check-in, check-out, and upselling opportunities.
• Maintain professional grooming, appearance, and conduct at all times.
• Maintain excellent knowledge of resort facilities, services, activities, and daily guest movements.
• Anticipate and respond to guest requests, complaints, and preferences to ensure exceptional experiences.
• Maintain accurate communication through daily briefings, logbooks, and shift handovers.
• Follow all health, safety, and security procedures and report any hazards immediately.
• Support new initiatives focused on improving guest satisfaction.

VILLA GUEST EXPERIENCE

• Proactively contact guests prior to arrival to gather preferences and personalize their stay.
• Prepare villas, pantries, amenities, minibar, and private cellar according to guest preferences and standards.
• Review guest profiles and history to ensure personalized service for arrivals.
• Welcome guests upon arrival, facilitate in-villa check-in, provide villa orientation, and explain resort facilities.
• Coordinate guest requests with relevant departments and ensure timely follow-up.
• Provide personalized services including dining recommendations, excursions, shopping assistance, laundry services, and special arrangements.
• Maintain knowledge of food, beverage, and wine offerings to assist guests effectively.
• Ensure daily villa services, including housekeeping requests, turndown, amenities, and special arrangements, are completed according to guest preferences.

DEPARTURE & FOLLOW-UP

• Explain departure procedures, coordinate luggage arrangements, and facilitate in-villa check-out.
• Ensure all guest belongings, minibar charges, and villa checks are completed prior to departure.
• Follow up on guest feedback and ensure concerns are addressed appropriately.

TEAM RESPONSIBILITIES

• Attend all required training, meetings, and briefings to enhance skills and knowledge.
• Maintain positive working relationships with all departments and colleagues.
• Promote teamwork, professionalism, and a positive image of the resort and company.

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