Villa Attendant

Overview

About The First Group Hospitality 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

We are seeking a Villa Attendant to provide exceptional housekeeping, guest service, and daily villa support for members and guests. Responsibilities include, but are not limited to:

• Maintain the cleanliness, presentation, and overall standards of assigned villas.
• Clean and prepare bedrooms, bathrooms, living areas, dining areas, kitchens, terraces, and outdoor spaces.
• Make beds, change linen, replenish amenities, and maintain guest supplies.
• Welcome and assist members, guests, and VIPs with warmth and professionalism.
• Provide personalised and discreet service based on guest preferences and requests.
• Assist with refreshments, dining setups, room service, and light food and beverage preparation when required.
• Support villa preparation before arrivals, events, private functions, and special occasions.
• Conduct regular checks to ensure all villa areas are clean, comfortable, and fully prepared.
• Report maintenance issues, damage, repairs, lost property, and safety concerns promptly.
• Maintain accurate records of guest preferences, requests, supplies, and maintenance requirements.
• Coordinate with housekeeping, guest relations, concierge, hospitality, maintenance, and operations teams.
• Manage villa linen, amenities, cleaning supplies, equipment, and inventory.
• Follow all health, safety, hygiene, chemical-handling, and security procedures.
• Maintain confidentiality when handling member, guest, and personal information.
• Ensure all service delivery reflects the property's luxury positioning and brand standards.
• Maintain a professional, discreet, and welcoming presence at all times.
• Assist with daily villa opening, closing, and presentation procedures.
• Contribute to a comfortable, personalised, and memorable guest experience.
• Perform other villa attendant, housekeeping, guest service, and operational duties as required.

Desired Skill & Expertise

• 2+ years of experience in villa attendant, housekeeping, room attendant, butler, guest service, or a similar role.
• Experience in luxury hotels, private residences, resorts, private clubs, or hospitality environments is desirable.
• Strong knowledge of cleaning, hygiene, presentation, and housekeeping standards.
• Excellent attention to detail and commitment to quality.
• Warm, polite, discreet, and service-oriented personality.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and provide personalised service.
• Professional appearance, excellent grooming, and polished manner.
• Reliable, organised, punctual, and physically fit.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience serving VIP, high-net-worth, or international guests is highly desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.