Vice President, Data Center Operational Excellence

Summary 

The Vice President, Data Center Operational Excellence is responsible for defining, implementing, and continuously improving the global operating model that enables Ada's data center portfolio to operate safely, reliably, efficiently, and at scale. 

This role serves as the strategic owner of operations governance, standards, processes, systems, operational readiness, and continuous improvement across the global operations organization. They will partner closely with regional operations leaders, security, engineering, delivery, product, finance, and executive leadership teams to establish the operational framework that supports long-term growth and operational excellence. 

The successful candidate is a proven leader with deep experience in mission-critical operations, organizational scaling, process design, governance, operational excellence, and change management. This individual will drive consistency across regions while enabling operational flexibility needed to support local market requirements. 

Key Responsibilities 

Global Operations Strategy & Governance 

• Own and continuously evolve the global operations governance framework. 

• Develop the operating standards, management systems, policies, and processes that enable scalable global data center operations. 

• Establish and maintain global operational performance metrics, scorecards, reporting structures, and executive review processes. 

• Partner with regional leaders to drive alignment, standardization, and adoption of operational best practices. 

• Lead governance forums that support operational decision making, risk management, resource planning, and performance management.

​Operations Process Ownership 

• Serve as executive owner for operational processes including maintenance management, incident management, change management, asset management, operational readiness, and vendor governance. 

• Establish global standards for SOPs, MOPs, EOPs, playbooks, escalation procedures, and operational controls. 

• Ensure operational processes support business growth, customer commitments, regulatory requirements, and reliability objectives. 

• Drive process harmonization across regions while accounting for local requirements. 

Operational Excellence & Continuous Improvement 

• Lead global operational excellence initiatives focused on safety, reliability, efficiency, scalability, quality, and cost optimization. 

• Establish continuous improvement frameworks and maturity roadmaps. 

• Use operational data and performance indicators to identify trends, risks, and opportunities for improvement. 

• Sponsor major transformation efforts that improve operational effectiveness and organizational capability. 

• Develop business cases and strategic recommendations for operational investments. 

Operations Systems & Data Strategy 

• Support CMMS, DCIM, asset management, maintenance management, workflow, and reporting platforms. 

• Establish global data governance standards and operational reporting requirements. 

• Drive improved visibility into operational performance through dashboards, analytics, and executive reporting. 

• Partner with technology and systems teams to ensure platforms effectively support operational objectives. 

Incident, Risk & Readiness Management 

• Establish governance processes for incident management, root cause analysis, corrective actions, and organizational learning. 

• Lead operational risk reviews and mitigation planning. 

• Ensure readiness frameworks are in place for new facility turnover and operational onboarding. 

• Drive continuous improvements based on lessons learned, audits, assessments, and operational reviews. 

Vendor & Partner Management 

• Establish governance models and performance management frameworks for third-party operators and critical service providers. 

• Drive accountability against service levels, operational standards, and contractual commitments. 

• Partner with regional teams to ensure consistent vendor management practices globally. 

Leadership & Organizational Development 

• Mentor and develop operations professionals while fostering a culture of accountability, collaboration, and continuous improvement. 

• Influence senior leaders across multiple functions and regions to drive alignment on strategic priorities. 

• Serve as a trusted advisor to executive leadership on operational performance, risk, readiness, and scalability. 

Qualifications & Experience 

Required 

• Bachelor's degree in Engineering, Operations Management, Business, Facilities Management, or a related discipline. 

• 12+ years of experience in data center operations, mission-critical facilities, engineering operations, infrastructure operations, or related environments. 

• 5+ years of leadership experience with responsibility for global programs, operational governance, or operational excellence functions. 

• Demonstrated success scaling operational processes across multiple regions, sites, or business units. 

• Significant experience with operational governance, process design, organizational transformation, and change management. 

• Experience working with executive leadership teams and influencing decisions across complex organizations. 

• Strong analytical, financial, program management, and strategic planning capabilities. 

• Exceptional communication, stakeholder management, and executive presentation skills. 

Preferred 

• Experience in hyperscale, colocation, cloud, or large-scale mission-critical environments. 

• Experience with CMMS, DCIM, asset management, maintenance management, or enterprise operational systems. 

• Familiarity with Lean, Six Sigma, ITIL, ISO, Quality Management Systems, or similar operational excellence methodologies. 

• PMP, Lean Six Sigma, ITIL, CDCP, CFM, or other relevant professional certifications. 

• Experience leading globally distributed teams and supporting rapidly growing organizations. 

Success Profile 

• Create scalable operational frameworks that support global business growth. 

• Drive consistency without creating unnecessary bureaucracy. 

• Build strong partnerships across operations, engineering, delivery, and product and financial organizations. 

• Translate strategy into repeatable operational execution. 

• Use data to drive accountability and continuous improvement. 

• Build organizational capability that enables best-in-class data center operations globally.