Vice President - Account Maintenance

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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Purpose

The primary goal of this role is to manage and support the operations related to account maintenance and Manual on-boarding. This includes ensuring that the service levels and quality standards are consistently met, aligning with the overarching objectives and values of the organization. The position requires a proactive approach to overseeing these operations, facilitating effective processes, and driving improvements to achieve the desired outcomes.

Key Accountabilities

• Approve, validate, review MyID access and Service NAB approvals to ensure Compliance and Risk requirements are met
• Approve, validate, maintain and manage SAP position and transfers in and out of business - including exiting staff to avoid any breaches
• Manage mandatory compliance learning of the team to ensure compliance requirements are met
• Lead daily operations of the team to ensure all SLA requirements and Quality Metrics are met
• Assist manager in Weekly meetings, Buzz meetings and other ad hoc meetings with Onshore/Offshore LT & other Stakeholders.
• Manage and handle Colleague Connect cases on team members that result out of policy and behavioural breaches
• To maintain team awareness and comply to all aspects of policy, procedure and statutory requirements.
• Ensure all AOM requirements are met in Control-IQ effectively.
• Ensure team engagement through heartbeat action plans and running effective buzz and team meetings.

Capabilities & Experience

• 12 years+ professional experience in leadership as a Team Leader or above in banking operations
• Leadership Skills
• Coaching Team Members
• Strong disciplined operating rhythm
• Leave planning and management
• SME Capability
• Preferred - Leader knowledge of AOM and Control-IQ

Other capabilities

• Stakeholder management/Change Management
• Microsoft Office proficient

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India