Vendor Support Specialist (Client-site with relocation package)

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Proactive and quality-focused mindset
• Must be a self-starter and loves to collaborate with the team and client

Job Summar

We are looking for a Vendor Support Specialist to support application deployment activities and coordinate with internal teams and external vendors. The role is responsible for verifying deployment handoffs, managing code promotions across environments, processing deployment requests, and providing environment support to ensure smooth and controlled application releases.

Key Responsibilities

• Verify deployment handoffs and artifacts submitted by vendors before implementation.
• Process and manage deployment requests across SIT, UAT, and Production environments.
• Move application code, packages, and configuration files between environments following established deployment procedures.
• Coordinate with project stakeholders, development teams, QA, infrastructure teams, and vendors to ensure successful deployments.
• Manage and process various vendor support requests, including:
• User and system access requests
• Production data extraction requests
• Script execution in SIT and UAT
• Application installation in SIT and UAT
• Application implementation in SIT, UAT, and Production
• Batch job execution requests
• Restart of application components and services
• JAR file generation
• Packaging of deployment objects
• Retrieval and distribution of mapper configuration files
• Firewall whitelisting requests
• Import and export of files across SIT, UAT, and Production environments
• Ensure deployment activities comply with organizational standards, change management processes, and release schedules.
• Maintain deployment documentation, implementation records, and audit logs.
• Support issue resolution during deployment activities and coordinate with relevant teams when necessary.
• Monitor deployment activities to ensure timely completion and minimal disruption to business operations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least 2 years of experience in application deployment, release management, vendor management, production support, or a related IT operations role.
• Experience supporting deployments across SIT, UAT, and Production environments.
• Familiarity with software deployment and change management processes.
• Basic understanding of application servers, batch jobs, configuration management, and deployment packaging.
• Experience working with scripts, deployment tools, or release management platforms is an advantage.
• Knowledge of ITIL processes or change management practices is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple deployment activities while meeting deadlines.
• Willing to work onsite