Vacation Ownership Advisor - Japanese & English

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in Bangkok.

By joining our team, an attractive package awaits you:

• Opportunity to earn additional monthly incentive

• 5-day work week

• Supportive and fun working environment

MEMBERSHIP ADVISOR (ENGLISH & JAPANESE SPEAKING)

(BASED IN BANGKOK)

The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within corporate service levels

• Assist customers in vacation planning and worldwide hotels reservations

• Answering customer enquiries and resolving customer care issues

• Optimize booking opportunities and promoting member retention and loyalty

• Answer emails with accuracy, clarity and simplicity in a customer friendly manner

• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

• Candidate must possess at least a Diploma or higher.

• 2 years of working experience in the related field is preferred

• Customer service oriented

• Good Communication Skills

• Excellent telephone etiquette, good written and verbal communication skills

• Experience with travel related reservation system will be an advantage

• Ability to multi-task and work independently with minimal supervision

• Required language(s): This role is expected to communicate to English or Japanese speaking guests. Knowledge of English/Japanese language is essential.

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.