UX Researcher
clair
UX Researcher
netomi· Product Design
About this role
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.
Responsibilities
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Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
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Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
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Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
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Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
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Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
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Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
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Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater
Requirement
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4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
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Strong command of both qualitative and quantitative methods, and good judgment about which to use when
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Experience researching with enterprise users and buyers, not just consumers
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Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
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Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
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Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
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Strong collaboration across Product, Design, Engineering, and go-to-market teams
Why This Role
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Unmatched access: direct lines to customers, outbound teams, and FDEs embedded in Fortune 500 deployments
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Real influence: research here shapes the roadmap of a category-defining platform, not the margins of it
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Frontier domain: agentic AI is being defined right now; you'll uncover what enterprises actually need to trust and adopt it
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Frequently Asked Questions
Is the salary disclosed for the UX Researcher position at netomi?
The salary for this UX Researcher role at netomi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the UX Researcher job at netomi remote?
Yes, this UX Researcher position at netomi is remote, with team members based in Toronto , Canada. You can work from home or anywhere in the supported regions.
Is the UX Researcher role at netomi full-time or part-time?
This is listed as a Full time position. It is posted as a UX Researcher role in the Product Design department at netomi.
Which team or department does the UX Researcher at netomi belong to?
This UX Researcher position is part of the Product Design department at netomi. See the full job description for more information about the team structure and responsibilities.
How do I apply for the UX Researcher position at netomi?
Click the "Apply Now" button on this page. You will be redirected to netomi's official application portal hosted on lever where you can submit your application directly.
When was the UX Researcher job at netomi posted?
This UX Researcher position at netomi was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
UX Researcher
netomi
You'll be redirected to netomi's official application page on Lever.