Treasury, Senior specialist
Master-Works
UX Research & Experience, Senior Consultant
Master-Works· Executive Sector
About this role
Master Works is seeking a UX Research & Experience, Senior Consultant to lead user experience research, experience governance, and continuous improvement activities. Act as the principal UX expert supporting the Digital Experience function.
Reporting Line: Operates within the Journeys & User Experience Department, reporting directly to the Department Manager, to ensure alignment with the department’s experience targets and deliverables.
Key Responsibilities:
- Plan and conduct UX Research.
- Perform UX Audits across digital platforms.
- Lead usability testing and A/B testing.
- Analyze behavioral analytics and Voice of Customer insights.
- Design concepts, wireframes and prototypes (low-to-high fidelity) ready for stakeholder review and user testing.
- Measure post-launch experience and adoption.
- Produce actionable UX recommendations and improvement roadmaps.
- Facilitate discovery and experience workshops.
- Support accessibility and digital experience compliance.
Required Expertise:
- UX Research & Discovery (interviews, exploratory research, benchmarking)
- Behavioural & Product Analytics (web/product analytics platforms, e.g., Matomo, GA4; session analytics, e.g., Microsoft Clarity)
- Usability Testing (moderated and unmoderated; testing tools, e.g., Maze)
- Design & Prototyping (Figma / FigJam)
- Voice of Customer & CX Listening (NPS, CSAT; listening tools, e.g., Lucidya)
- Experience Strategy & Governance (experience KPIs, improvement roadmaps, DGA / NDS standards, DXP environments)
Expected Deliverables
- UX Audit Report — per platform against NDS and accessibility standards (all MIM platforms).
- Usability Testing Report (methodology, findings, recommendations) — per testing round / per service before launch. (min 8 reports per quarter)
- Behavioural Analytics Report — monthly or quarterly, based on platform data. (min 8 reports per quarter)
- VOC Insight Report (operations tickets, NPS, CSAT analysis and recommendations) — quarterly. (min 8 reports per quarter)
- UX Research Report (interviews, discovery research, benchmarking) — per study. (min 8 reports per quarter)
- Research Repository — foundational setup, then continuously maintained.
- Journey Maps (As-is / To-be) for the investor journey — per journey.
- Experience Measurement Framework (KPI definitions and measurement methodology) — foundational, one-time.
- Post-launch Experience Report — per launched service.
- UX Improvement Roadmap with closure tracking — quarterly.
- DGA Evidence File consolidating research, testing, and measurement outputs — annual, ahead of the assessment cycle.
- All reports must include methodology, sample, and supporting evidence.
Expected Outcomes
- Operate the Digital Enablement Department with senior-level expertise.
- Improve digital services and investor journeys.
- Enable data-driven continuous improvement.
- Deliver measurable outputs: the Digital Experience Maturity evidence file, NDS audit cycles for the three platforms, quarterly VOC insight reports (tickets, NPS, CSAT), and concept prototypes for new initiatives.
- Increase business value and service quality.
- Strengthen collaboration between Demand Management, Product, and Digital Enablement.
Job Location: Client Site
Frequently Asked Questions
Is the salary disclosed for the UX Research & Experience, Senior Consultant position at Master-Works?
The salary for this UX Research & Experience, Senior Consultant role at Master-Works is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the UX Research & Experience, Senior Consultant position at Master-Works located?
This UX Research & Experience, Senior Consultant role at Master-Works is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the UX Research & Experience, Senior Consultant at Master-Works belong to?
This UX Research & Experience, Senior Consultant position is part of the Executive Sector department at Master-Works. See the full job description for more information about the team structure and responsibilities.
How do I apply for the UX Research & Experience, Senior Consultant position at Master-Works?
Click the "Apply Now" button on this page. You will be redirected to Master-Works's official application portal hosted on workable where you can submit your application directly.
When was the UX Research & Experience, Senior Consultant job at Master-Works posted?
This UX Research & Experience, Senior Consultant position at Master-Works was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
UX Research & Experience, Senior Consultant
Master-Works
You'll be redirected to Master-Works's official application page on workable.