US - Commercial Operations Specialist

About AIRS

AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.

Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.

AIRS Medical has been recognized with Frost & Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.

As we continue expanding across the U.S. and globally, AIRS Medical remains committed to advancing AI-driven radiology innovations that elevate patient care, support healthcare professionals, and redefine diagnostic efficiency.

📌 Key Responsibilities

Contract Lifecycle Management & Execution

• Workflow Ownership: Manage the end-to-end lifecycle of high-volume commercial agreements (including NDAs, MSAs, Order Forms, and amendments).
• Triage & Escalation: Serve as the primary point of contact for contract intake, routing complex legal edits to Legal counsel and financial discrepancies to Finance operations.
• Data Integrity: Maintain meticulous record-keeping within our CRM system, ensuring all metadata fields (e.g., expiration dates, auto-renewal clauses, financial obligations, etc.) are highly accurate.

Process Optimization & System Administration

• Salesforce Administration: Act as the internal administrator for our CRM platform, by maintaining and updating customer accounts, opportunities, and contract data within Salesforce to ensure a "single source of truth. This includes executing tasks related to the customer and opportunity management within Salesforce
• Continuous Improvement: Identify bottlenecks in the current intake-to-execution pipeline and implement system enhancements or automated workflows to reduce contract turnaround time.

Reporting & Analytics

• KPI Tracking: Build and maintain dashboards tracking operational metrics such as contract cycle times, bottleneck stages, and contract volumes by territory/regions.
• Proactive Obligations Tracking: Generate monthly and quarterly reports highlighting upcoming contract expirations, renewals, opt-out deadlines, and price-escalation triggers.

📌 Qualifications & Skills

Experience

• Education: Bachelor’s degree in Business Administration, Legal Studies, Finance, or a related field.
• Years of Experience: 4+ years of experience in contract operations, legal operations, procurement, or commercial deal desk operations (preferably in a high-growth tech or SaaS environment).
• System Expertise: Experience with CRM systems (e.g., Salesforce).

Core Competencies

• Contractual Literacy: Strong foundational understanding of standard commercial legal terms (e.g., indemnification, limitation of liability, termination for convenience, data privacy).
• Data Fluency: Exceptional proficiency in Excel/Google Sheets; ability to analyze contract data, construct pivot tables, and present actionable insights to stakeholders.
• Cross-Functional Communication: Proven track record of managing competing priorities from aggressive Sales teams, meticulous Legal teams, and risk-averse Finance teams.
• Project Management: Highly organized with the ability to independently steer process-improvement projects from concept to completion.

Work Conditions and Environment:

• Work type: Full Time
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work from home, with occasional business travel
• Collaborate with team members around the country and the world

Hiring Process:

• Document Screening
• Competency-based interview
• Competency-based interview
• Culture-fit Interview
• Onboarding