Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service
About this role
| Job Purpose | “This position is open with Bajaj Finance ltd.” This position is open with Bajaj Finance ltd.” Handling and resolving the Inbound calls from customers at Grievance Redressal Desk (GRO) |
| Duties and Responsibilities | • Resolving the GRO (Grievance Redressal Office) Voice Desk escalations received from the customers. • Handle inbound Calls and make outbound calls to customers. • Maintain good customer relations. • Understand the issues of the customers and provide timely resolution. • Engaging & Liaison with internal teams to resolve the customer grievance on a satisfactory note. • Tagging of the escalation in CRM and keep a track of the progress of the case on daily basis. • Follow the customer service script provided by the company for uniformity. • Reporting of Escalations received to the vertical head on a daily/weekly basis. • Monthly Report and deck preparation of Escalations received |
| Required Qualifications and Experience | • Graduate/Post-Graduate with 3-4 years of experience with customer service and call centres in relevant job roles, preferably in banks and financial Services Industry. • Service orientation and should be Customer centric. • Hands-on expertise on MS-office and CRM tools. • Collaborative work style to engage with peers & colleagues in other functions across the company. • Strong multitasking, time management, and target achieving skills • Should have good command over English and Hindi Language - and strong in written and verbal communication. • Should possess the following skill set - Excellent Communication & Interpersonal Skills, influencing skills & Problem solving skills. |
Frequently Asked Questions
Is the salary disclosed for the Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service position at Bajaj Finance?
The salary for this Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service role at Bajaj Finance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service position at Bajaj Finance located?
This Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service role at Bajaj Finance is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service role at Bajaj Finance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service role at Bajaj Finance.
How do I apply for the Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service position at Bajaj Finance?
Click the "Apply Now" button on this page. You will be redirected to Bajaj Finance's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service job at Bajaj Finance posted?
This Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service position at Bajaj Finance was posted on Jul 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service
Bajaj Finance
You'll be redirected to Bajaj Finance's official application page on peoplestrong.