Unit Manager - IT/Senior Unit Manager - IT
Bajaj Finance
| Job Purpose | This position is open with Bajaj finserv ltd. We are looking for a resource having Core Expertise on Managing Cisco Contact Center Enterprise Network Infrastructure setup Who is proficient in handling Network & Network Security Operations, Vendor Management, Network Access Control, ISE and Any Connect VPN with Virtualization strategy and technically demanding Infrastructure projects |
| Duties and Responsibilities | • Candidate must have Hand on experience working on Cisco Contact Center Network Infrastructure Setup • Candidate should have hands on experience in managing SD-WAN and LAN Switches • Candidate should have hands on experience in managing Voice Gateways, Voice traffic prioritizing and QoS. • Candidate should have hands on experience in managing Voice Gateway • Candidate should have hands on experience in managing NAC-Network Access Control • Candidate should have hands on experience in managing Any Connect VPN and ISE • Candidate should have hands on experience in managing Cisco Firewalls and manager • Candidate should have hands on experience in troubleshooting using data and voice flow • Managing Network & Network-Security Operations • Oversee and coordinate lifecycle management for infrastructure architecture, business continuance and service restoration strategies. • Designing and planning strategies for Network Infrastructure and involve in process building and improvement for Network operations. • Will be involved with Core IT teams to design New technologies platform • Participate as a member of the IT Infrastructure & Operations management team in creating and maintaining the governance processes of the organization’s infrastructure architecture, data centers, networks, communications systems and client engineering. • Coordinate the ongoing activities of the Network Services team, inclusive of oversight for the related IT project portfolio as well as ongoing incident response management for supported systems. • Handle Infrastructure of Organization and evaluate new initiatives. Work closely with partners for SLA tracking. • Work closely with other IT Managers to address ongoing operational needs • Define requirements for new technology implementations and communicate them to key business stakeholders. • Review hardware and software acquisition and maintenance contracts and pursue master agreements. • Record and maintain accurate incident and change records and logs related to DC Infra • Ensure daily DC Operations Job like backups and actively involved in upgrade, maintenance activities • Ensure equipment and software operations is compliant • Act as an escalation point for the technical issues pursued within the Network Services team • Work with outsourced service delivery partner to ensure strict adherence to Incident Management, Change Management, Capacity Management, Problem Management process • Ensure Compliance as per requirement•|Responsibilities: • Manage critical Network & Network-Security operations, facility engineering operations, Data Center buildouts and scaling • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs. • Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth. • Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s. • Know 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools. • Experience of managing Remote support teams • Thorough knowledge of ITIL framework • Excellent Communication and Leadership Skills |
| Required Qualifications and Experience | • Minimum qualification required is Graduate with an experience of more than 6 years. • Cisco Collaboration Certificates, CCNP, CCNS Certified • Sound knowledge on Network & Network-Security operations. • Thorough knowledge of ITIL framework. • Excellent Communication and Leadership Skills • Experience of managing Remote Infrastructure Teams • Experience of facing audit teams |
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