Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology
About this role
| Job Purpose | “This position is open with Bajaj Finance ltd.” |
| Duties and Responsibilities | • Proactively monitor Mobile & Web applications, critical customer journeys, APIs, application health, performance and availability across Production and other relevant environments. • Identify functional, technical, performance and integration-related issues through application monitoring, logs, dashboards, alerts and transaction-level analysis. • Create, classify, prioritize and track bugs/incidents based on severity, customer impact and business criticality. • Coordinate with Engineering, QA, PO, DevOps, API, Infrastructure and vendor teams for timely investigation and resolution of identified issues. • Drive end-to-end issue lifecycle management from identification ? logging ? tracking ? resolution ? retesting ? closure within defined SLA/TAT. • Conduct and document Root Cause Analysis (RCA) for critical, recurring and customer-impacting incidents and track corrective/preventive actions. • Perform post-deployment and post-fix validation of critical Mobile & Web journeys to ensure application stability and prevent recurrence. • Maintain operational dashboards and periodic reports covering application health, incidents, ageing, SLA adherence, recurring issues and RCA status. |
| Key Decisions / Dimensions | • Determine the severity, priority and customer/business impact of identified incidents and bugs. • Decide whether an issue requires immediate escalation based on application impact, transaction failure and customer reach. • Determine the appropriate technical/business teams to be engaged for investigation and resolution. • Decide the level of monitoring and validation required for critical journeys and post-production deployments. • Recommend temporary workarounds or operational actions to minimize customer impact until permanent resolution. • Determine whether an incident requires detailed RCA and corrective/preventive action based on severity and recurrence. • Recommend additional alerts, dashboards, validations or monitoring mechanisms based on identified production trends. • Recommend closure of incidents after confirming resolution, successful retesting and required stakeholder validation. |
| Major Challenges | • Identifying customer-impacting issues proactively before they result in significant business or transaction impact. • Monitoring multiple Mobile & Web journeys, APIs and dependent systems with complex inter-system integrations. • Diagnosing issues where the root cause may reside across frontend, backend, API, infrastructure or third-party systems. • Managing multiple high-priority incidents simultaneously while ensuring adherence to defined SLA/TAT. • Distinguishing genuine application defects from environment, network, configuration, data or third-party dependency issues. • Driving timely resolution across multiple technology and business teams with different priorities and dependencies. • Ensuring adequate retesting and validation before closure to avoid premature closure or recurrence of incidents. • Identifying recurring patterns and converting incident learnings into preventive monitoring and process improvements. |
| Required Qualifications and Experience | a) Qualifications • Should have 4– 6 years of mobile/digital domain experience • Prior & relevant experience in Mobile Apps domain across multiple operating systems b) Work Experience • Should have 3– 5 years of mobile/digital domain experience • Prior & relevant experience in Mobile Apps domain across multiple operating systems c) Skills Keywords • Mobile & Web Application Monitoring • Application Performance Monitoring (APM) • Production Monitoring & Support • Incident & Problem Management • Bug Identification & Tracking • Root Cause Analysis (RCA) • SLA / TAT Management • API Monitoring & Troubleshooting • Log Analysis & Debugging • Application Performance & Availability • Azure Boards • New Relic / Datadog • Post-Deployment Validation • Release & Incident Managemen |
Frequently Asked Questions
Is the salary disclosed for the Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology position at Bajaj Finance?
The salary for this Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology role at Bajaj Finance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology position at Bajaj Finance located?
This Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology role at Bajaj Finance is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology role at Bajaj Finance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology role at Bajaj Finance.
How do I apply for the Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology position at Bajaj Finance?
Click the "Apply Now" button on this page. You will be redirected to Bajaj Finance's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology job at Bajaj Finance posted?
This Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology position at Bajaj Finance was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Unit Manager - Digital Platforms & Consumer Technology/Senior Unit Manager - Digital Platforms & Consumer Technology
Bajaj Finance
You'll be redirected to Bajaj Finance's official application page on peoplestrong.