Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE
About this role
| Job Purpose | Objective is to create a virtuous cycle of improvement in our product & process to increase ease for our DMS Field team to run their daily activities. • Ensuring timely execution of campaigns along with the governance checks. • Ensuring timely communication to stakeholders on project deliverables • Campaign performance Analysis post execution for process optimization and effective communication • Preparation of management MIS on various communication projects and deliveries. • Understanding of all business requirements will be an added advantage • Preparation of management MIS on various communication projects and deliveries • Understand change requirements and evaluate to take decision on selection of processes for automation based on impact and extent of change. |
| Duties and Responsibilities | • Communication planning and executing the campaigns within well-defined TAT. • Governance checks in all the campaigns with end-to-end scenarios is mandatory to avoid escalations • Strong technology adoption, project delivery and domain experience in Debt Management services • Responsible for managing & defining solutions for business requirements with respect to system fitment with keeping operational process in center • KPI development and monitoring • Managing Communications (All communication channels) for DMS. • Script development for all communication as per business use cases. • Liaison with external and internal stakeholders for campaign development, white-listing and management. • Execution of Notification, Email, Whatsapp, Voice Bot and SMS campaigns for higher digital payment penetration |
| Key Decisions / Dimensions | • To execute cross-functional digital projects maintain and manage agreed timeline • To Improve campaign efficiency by continuously analyzing campaign performance |
| Major Challenges | • To execute cross-functional campaigns as per agreed timeline and in-line with regulatory, legal & compliance guidelines. • To execute all the communication campaigns errorless and adhere to the timelines. • Have system knowledge along with communication skills. • To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project. • Identify high customer impact processes within fulfillment and transform them toward digital channel. • To make sure real time support to field team in sending the communication campaigns. |
| Required Qualifications and Experience | a) Qualifications Engineering Graduates/ Postgraduate Fresher or experienced with Project Management skill set along with communication skills. b) Work Experience More than 0-2 years of experience in financial industry Understanding or experience in Project Management, semi technical understanding of Oracle Responsys, SQL, APIs, Loan life cycle understanding and majorly should have good Excel knowledge. |
Frequently Asked Questions
Is the salary disclosed for the Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE position at Bajaj Finance?
The salary for this Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE role at Bajaj Finance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE position at Bajaj Finance located?
This Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE role at Bajaj Finance is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE role at Bajaj Finance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE role at Bajaj Finance.
How do I apply for the Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE position at Bajaj Finance?
Click the "Apply Now" button on this page. You will be redirected to Bajaj Finance's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE job at Bajaj Finance posted?
This Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE position at Bajaj Finance was posted on Jun 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Unit Manager - Debt Management Services - COE/Senior Unit Manager - Debt Management Services - COE
Bajaj Finance
You'll be redirected to Bajaj Finance's official application page on peoplestrong.