Unit Head: Product
Access Bank PLC
Unit Head, Quality Assurance & Analytics, E-Business Operations
Access Bank PLC· Operations
About this role
To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.
Key Responsibilities
- Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.
- Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
- Coordinate Group meetings and training.
- Drive process improvement initiatives to enhance customer experience and operational efficiency.
- Ensure GL reconciliation checks are accurate and escalate exceptions.
- Supervise periodic spot checks and process audits across key E-business Operations functions.
- Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
- Assign and monitor review tasks based on team capacity and priorities.
- Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
- Support internal/external audit reviews and respond to QA-related queries.
Skills/Competencies
- Ability to lead a team and make sound judgments based on evidence and QA findings.
- Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces.
- Understanding of governing principles and rules of E-business operations.
- Ability to spot errors, inconsistencies, or deviations in data or processes.
- Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
- Good verbal and written skills.
- Working closely with operations, compliance, IT, or other relevant teams.
- Handling discrepancies or quality concerns tactfully.
Qualification
- First degree in any Discipline with a minimum of Second-Class honors.
- Relevant Masters’ degree will be an advantage
Professional Membership
A recognized professional certification will be an added advantage
Minimum Experience
Minimum of 6 years relevant experience.
Frequently Asked Questions
Is the salary disclosed for the Unit Head, Quality Assurance & Analytics, E-Business Operations position at Access Bank PLC?
The salary for this Unit Head, Quality Assurance & Analytics, E-Business Operations role at Access Bank PLC is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Unit Head, Quality Assurance & Analytics, E-Business Operations position at Access Bank PLC located?
This Unit Head, Quality Assurance & Analytics, E-Business Operations role at Access Bank PLC is based in Lagos, Lagos, Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Unit Head, Quality Assurance & Analytics, E-Business Operations at Access Bank PLC belong to?
This Unit Head, Quality Assurance & Analytics, E-Business Operations position is part of the Operations department at Access Bank PLC. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Unit Head, Quality Assurance & Analytics, E-Business Operations position at Access Bank PLC?
Click the "Apply Now" button on this page. You will be redirected to Access Bank PLC's official application portal hosted on workable where you can submit your application directly.
When was the Unit Head, Quality Assurance & Analytics, E-Business Operations job at Access Bank PLC posted?
This Unit Head, Quality Assurance & Analytics, E-Business Operations position at Access Bank PLC was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Unit Head, Quality Assurance & Analytics, E-Business Operations
Access Bank PLC
You'll be redirected to Access Bank PLC's official application page on workable.