Unit Assistant | Josie Robertson Surgery Center

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK:  We are seeking a Unit Assistant to join our team at the Josie Robertson Surgery Center. This role serves as a key liaison between patients, guests, and Memorial Sloan Kettering staff and plays a critical role in shaping the patient experience. As a Unit Assistant, you will ensure accurate and timely order processing, coordinate services across teams, and respond to patient inquiries with professionalism, empathy, and efficiency.  Every day, your work helps patients receive the care and support they need, keeps clinical teams running smoothly, and ensures the unit operates seamlessly.

Role Overview: 

• Address patient and family inquiries by delivering high-quality customer service and coordinating with clinical and administrative staff  

• Handle multiple priorities simultaneously in a fast-paced environment while maintaining accuracy and professionalism 

• Use internal systems and established protocols to support patient flow, order entry, and service coordination 

• Partner closely with nursing and clinical teams to ensure patient needs are addressed promptly 

• Maintain a calm, respectful, and positive demeanor when handling stressful or time-sensitive situations 

• Provide administrative and operational support to the unit, contributing to overall efficiency and patient satisfaction 

Key Qualifications: 

• 2+ years of experience as a Unit Secretary, MA, or experience in a similar healthcare or fast-paced administrative environment

• Strong verbal and written communication skills, with the ability to interact effectively with patients, families, and multidisciplinary teams 

• Excellent organizational and time-management skills, with attention to detail 

• Intermediate computer skills, with the ability to efficiently navigate Epic, or other EMR systems.

Core Skills: 

• Communication: Ability to adapt communication style to different audiences, including patients, families, and clinical staff 

• Patient-Centered Service: Dedication to working as part of a caregiving team passionate about delivering compassionate, patient-focused solutions  

• Problem Solving & Initiative: Ability to assess situations, make sound decisions, and take proactive action in new or challenging scenarios 

• Collaboration & Relationship Building: Shown ability to build effective working relationships and support a team-based care environment 

Additional Information:

• Location: Josie Robertson Surgery Center - 1133 York Avenue, New York, NY

• Schedule: 5 x 8-hour flexed shifts between 1pm-11pm; Monday through Friday, weekend and holiday rotation

• Reports To: Nurse Leader

Helpful Links:  

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Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.