UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK

Mashreq
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📍 United Arab Emirates

About this role

Job Purpose

To delight internal and external customers over the phone ( inbound & outbound -call back)

  • Interact with customers over the phone, chat , email to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the live chat, email or telephone.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.

 

Key Result Areas 

Achieve the required KPI set in term of

Adherence

CRD

AHT

Quality score

post call suveuy

NPS

Key Result Areas (Continued)
  • Operates in a Call Centre environment where the interface with customers is over the telephone.
  • Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
  • Mostly related to explaining procedures or providing information regarding retail banking products.
  • Also involves root cause analysis and reversals of charges and fees when necessary.
Knowledge, Skills and Experience 
Knowledge, Skills and Experience (Continued)
  • University Graduate (preferably with some finance / banking or maths component).
  • 1 – 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.

 

Frequently Asked Questions

Is the salary disclosed for the UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK position at Mashreq?
The salary for this UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK position at Mashreq located?
This UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK role at Mashreq is based in United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK job at Mashreq posted?
This UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK position at Mashreq was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
UAE Nationals Only- Senior Customer Service Officer. Client Experience & Conduct - Customer Service- Client Experience & Conduct Group-RAK
Mashreq
Apply for this role ↗

You'll be redirected to Mashreq's official application page on oraclecloud.