Trust & Safety Specialist
neighbor
Trust & Safety Specialist
roadie· Customer Experience
About this role
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.
Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.
What You’ll Do
- Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
- Leverage data to identify patterns and trends in escalated incidents
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user background screenings while adhering to geographic compliance & regulations
- Adhere to legal and risk-related policies and procedures
- Partner with law enforcement as needed when managing ongoing investigations
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with the Legal team to conduct investigative research and support external user communications
What You Bring
- At least 2+ years of experience in a trust & safety or risk related role
- Exceptional verbal and written communication skills, with an ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.
Frequently Asked Questions
Is the salary disclosed for the Trust & Safety Specialist position at roadie?
The salary for this Trust & Safety Specialist role at roadie is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Trust & Safety Specialist job at roadie remote?
Yes, this Trust & Safety Specialist position at roadie is remote, with team members based in REMOTE. You can work from home or anywhere in the supported regions.
Which team or department does the Trust & Safety Specialist at roadie belong to?
This Trust & Safety Specialist position is part of the Customer Experience department at roadie. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Trust & Safety Specialist position at roadie?
Click the "Apply Now" button on this page. You will be redirected to roadie's official application portal hosted on greenhouse where you can submit your application directly.
When was the Trust & Safety Specialist job at roadie posted?
This Trust & Safety Specialist position at roadie was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Trust & Safety Specialist
roadie
You'll be redirected to roadie's official application page on Greenhouse.