Trust & Safety Investigator

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your Role

We're seeking a Fraud Operations Investigator for our Fraud team. As a Fraud Operations Investigator, you will be crucial in monitoring and investigating suspicious transactions and activities to help protect the company and customers from financial losses and reputational damage. 

Drawing on your proficiency in uncovering harmful activities through in-depth investigations and clear reports, you will be responsible for proactively reaching out to customers and merchants to confirm crucial details and ensure smooth transactions to create unique experiences only Tamara can provide. 

With a proven track record of analyzing complex data with precision, extracting valuable insights through keen observation, connecting effectively across cultural and communication styles, fostering teamwork and success, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Monitor and analyze transactions and activities to identify potential fraud, money laundering, or other criminal activities Utilize data analysis, statistical modeling, and fraud detection tools to identify suspicious patterns, trends, and anomalies in financial transactions. 
• Investigate suspicious activities and prepare detailed reports of findings.
• Collaborate with other teams to implement fraud prevention measures and improve overall security.
• Stay up-to-date with industry trends and developments in fraud prevention techniques and technologies.
• Provide support and guidance to other team members as needed.
• Call the customers and Merchants frequently to verify the details.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Your Expertise

• Bachelor's degree in a related field or equivalent experience.
• Knowledge of Excel, SQL and Python is preferred.
• 0-2 years of experience in fraud prevention or investigation.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluency in English and Arabic.

All qualified individuals are encouraged to apply.