Trust and Safety Analyst

twitch· Customer Trust
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📍 London, UK

About this role

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch.

We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates.

You can work in London, UK.

You Will:

  • Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
  • Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors
  • Review and respond to internal and external escalations
  • Participate in shift rotation for some weekends and holidays
  • Maintain expert understanding of Twitch’s policies, site features, and internal documentation
  • Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community
  • Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk
  • Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows

You Have:

  • 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field
  • Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations
  • Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
  • Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations
  • Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations

Bonus Points

  • Familiarity with AWS infrastructure
  • Experience with email / notifications technologies
  • Experience writing Go in production systems

Perks

  • Private Medical Insurance
  • Dental, Vision & Life Insurance
  • Pension Plan
  • Maternity & Parental Leave
  • Paid Time Off & Holidays
  • Commuter Benefits
  • Amazon Employee Discount

Job ID: TW9204

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Frequently Asked Questions

Is the salary disclosed for the Trust and Safety Analyst position at twitch?
The salary for this Trust and Safety Analyst role at twitch is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Trust and Safety Analyst position at twitch located?
This Trust and Safety Analyst role at twitch is based in London, UK. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Trust and Safety Analyst at twitch belong to?
This Trust and Safety Analyst position is part of the Customer Trust department at twitch. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Trust and Safety Analyst position at twitch?
Click the "Apply Now" button on this page. You will be redirected to twitch's official application portal hosted on greenhouse where you can submit your application directly.
When was the Trust and Safety Analyst job at twitch posted?
This Trust and Safety Analyst position at twitch was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Trust and Safety Analyst
twitch
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