Travel Ops Sourcing Associate

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Travel Operations Role

Overview: Support the day-to-day execution and operational management of the company's global travel program. Provide support to employees experiencing travel-related issues, assist with travel system administration, supplier program support, and travel policy compliance.

This is a highly operational and service-focused role, acting as a key liaison between travelers, BCD Travel, and internal stakeholders to ensure a smooth travel experience.

Key Responsibilities

Travel Operations & Issue Resolution

• Act as the first point of contact for travel-related inquiries and issues, including: Booking errors, Ticketing issues, Policy-related questions, Travel tool navigation support (Concur & Cytric)
• Support troubleshooting within Concur Travel (including New Concur Travel) and escalate technical issues when needed
• Coordinate with BCD Travel to resolve service delivery issues
• Monitor and track recurring issues and identify trends
• Maintain issue logs and resolution trackers
• Respond to employee inquiries regarding: Travel policy, Booking process, Travel tools and resources
• Support traveler communications related to policy updates, process changes, and travel program initiatives

Reporting & Data Support

• Extract and prepare standard reports from BCD DecisionSource and Concur
• Maintain operational trackers and reporting dashboards
• Perform basic data validation to support reporting accuracy
• Assist with travel compliance

Program Support

• Assist in managing the preferred hotel program
• Help monitor hotel compliance and preferred supplier adoption
• Track rate loading issues and hotel availability gaps
• Support audits of negotiated rates versus booked rates
• Maintain supplier issue logs and follow up on resolutions when required

System Administration Support

• Assist with traveler profile maintenance in Concur
• Support user access requests and basic system administration activities
• Assist in testing and validation of system updates, enhancements, and configuration changes
• Maintain user guides, FAQs, and process documentation

Continuous Improvement

• Identify recurring operational issues and process inefficiencies
• Support implementation of new travel processes and tool enhancements
• Assist with user training and change management activities
• Recommend opportunities to improve traveler experience and operational efficiency

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.