Transportation Specialist I, ROC
Amazon· Fulfillment & Operations Management
About this role
About Amazon ROC (Relay Operation Centre):
Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon.
ROC (Relay Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to support provided for ATS organization This organization supports externalization of ROC capabilities to external shippers and vendors.
Along with this tactical problem-solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation network and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Location: Hyderabad, TS, IND
Hours of Operation/Shift Timings: Rotational shifts (Position involves rotational shifts to support 24/7 operations. Schedule accommodations will be considered based on individual needs
Medium of support: Multi-mode (Voice and non-voice)
A synopsis of a ‘Transportation Specialist’ role:
A Transportation Specialist at ROC facilitates flow of information between different stakeholders (
Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals – Inbound and Outbound operations.
• Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment.
• Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
• Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery.
• In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such.
A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
Key job responsibilities
• Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders)
• Maintain high-standards of quality and productivity standards in all transactions or conversations
• Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues
• Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel
• Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data.
• Work within various time constraints to meet critical business needs
• The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions. Candidates are expected to be flexible with such requirements while there are reasonable accommodations for employees with special circumstances.
Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon.
ROC (Relay Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to support provided for ATS organization This organization supports externalization of ROC capabilities to external shippers and vendors.
Along with this tactical problem-solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation network and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Location: Hyderabad, TS, IND
Hours of Operation/Shift Timings: Rotational shifts (Position involves rotational shifts to support 24/7 operations. Schedule accommodations will be considered based on individual needs
Medium of support: Multi-mode (Voice and non-voice)
A synopsis of a ‘Transportation Specialist’ role:
A Transportation Specialist at ROC facilitates flow of information between different stakeholders (
Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals – Inbound and Outbound operations.
• Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment.
• Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
• Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery.
• In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such.
A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
Key job responsibilities
• Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders)
• Maintain high-standards of quality and productivity standards in all transactions or conversations
• Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues
• Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel
• Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data.
• Work within various time constraints to meet critical business needs
• The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions. Candidates are expected to be flexible with such requirements while there are reasonable accommodations for employees with special circumstances.
Basic qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with SQL
- 0–5 years of experience in customer support/operations support
Preferred qualifications
- Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Transportation Specialist I, ROC position at Amazon?
The salary for this Transportation Specialist I, ROC role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Transportation Specialist I, ROC position at Amazon located?
This Transportation Specialist I, ROC role at Amazon is based in Bengaluru, Karnataka, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Transportation Specialist I, ROC role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Transportation Specialist I, ROC role in the Fulfillment & Operations Management department at Amazon.
Which team or department does the Transportation Specialist I, ROC at Amazon belong to?
This Transportation Specialist I, ROC position is part of the Fulfillment & Operations Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Transportation Specialist I, ROC position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Transportation Specialist I, ROC job at Amazon posted?
This Transportation Specialist I, ROC position at Amazon was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Transportation Specialist I, ROC
Amazon
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