Transportation Customer Service Representative
ufpi· UFP Transportation, Inc.
About this role
Job Summary
The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.
Principal Duties and Responsibilities
- Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
- Monitor and update customers on load status and delivery times
- Serve as the primary contact for customer questions and concerns
- Proactively identify service disruptions and coordinate resolutions
- Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
- Maintain accurate system updates to reflect real time status
- Responsible for required data entry and research associated with delayed loads
- Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
- Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
- Promote and support the use of portals, tracking tools, and automated notifications
- Responsible for maintaining SOPs for assigned plants
Qualifications
- High school diploma or equivalent
- 1 – 3 years of experience in transportation, logistics, or customer service role
- Understanding of freight movement, delivery schedules, and transportation terminology preferred
- Familiarity with load tracking systems and transportation management systems (TMS) preferred
- Proficiency in Microsoft Office preferred
- Knowledge of company policies and procedures preferred
The Company is an Equal Opportunity Employer.
Frequently Asked Questions
Is the salary disclosed for the Transportation Customer Service Representative position at ufpi?
The salary for this Transportation Customer Service Representative role at ufpi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Transportation Customer Service Representative position at ufpi located?
This Transportation Customer Service Representative role at ufpi is based in New Waverly, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Transportation Customer Service Representative role at ufpi full-time or part-time?
This is listed as a Full time position. It is posted as a Transportation Customer Service Representative role in the UFP Transportation, Inc. department at ufpi.
Which team or department does the Transportation Customer Service Representative at ufpi belong to?
This Transportation Customer Service Representative position is part of the UFP Transportation, Inc. department at ufpi. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Transportation Customer Service Representative position at ufpi?
Click the "Apply Now" button on this page. You will be redirected to ufpi's official application portal hosted on workday where you can submit your application directly.
When was the Transportation Customer Service Representative job at ufpi posted?
This Transportation Customer Service Representative position at ufpi was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Transportation Customer Service Representative
ufpi
You'll be redirected to ufpi's official application page on Workday.