Transport Center Planner – full-time – permanent – CTOC Spain

hmgroup· H&M Group
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📍 es📍 Madrid📍 Madrid, MD, Spain📍 MDFull time

About this role

Company Description

 

    Job Description

    WHAT YOU’LL DO​

    Our Transport Teams are centralized into three local hubs across Europe, known as Cluster Transport Operations Centers (CTOCs), located in the Poznań area (Poland), Madrid area (Spain), and Stockholm (Sweden). These centers enable collaborative resource pooling, centralized expertise, and a unified approach to managing all markets from a cluster-wide perspective — maximizing synergies across the network and strengthening stakeholder alignment.

    As Transport Center Planner, you’ll support daily and weekly transport operations through planning, reporting, and stakeholder coordination. Your role ensures accuracy, service quality, and continuous process improvement. Your main responsibilities will include:

    • Act as first-line support for daily transport activities, resolving issues with internal and external stakeholders.
    • Assist with scheduling, planning, and cross-dock operations, ensuring smooth workflows and timely updates.
    • Handle transport documentation and claims, resolving discrepancies with external partners.
    • Contribute to process improvements and support project implementation.
    • Monitor KPIs, analyse trends, and support service quality enhancements.
    • Prepare daily and weekly reports (e.g., on-time performance, VAT, inventory balances).
    • Administer transport systems, ensure data accuracy, and resolve technical issues.
    • Maintain system data through regular updates and clean-ups.

    WHO YOU’LL WORK WITH​

    You’ll collaborate closely with cross-functional teams and key stakeholders to ensure seamless transport operations, drive improvements, and maintain high service standards. Your main collaboration partners will be:

    • Regional Transport Operations team
    • External transport providers and logistics partners
    • Warehouse operations teams
    • System and data administration teams
    • Project and process improvement stakeholders

    Qualifications

    WHO YOU ARE​

    We are looking for people with...

    • Strong organisational and time management skills to handle multiple tasks efficiently
    • Experience in transport operations, including planning, claims handling, and system administration, with a keen eye for data accuracy
    • The ability to monitor KPIs and operational metrics to support data-driven decisions
    • Effective communication and collaboration skills to work across teams and with external partners
    • Familiarity with varying transport management systems and tools, with a willingness to learn new technologies and workflows
    • Fluent in Spanish & conversational in English

    And people who are…​

    • The ability to solve problems, identify and address operational issues, and escalate when necessary
    • Proactive and solution-focused, with the ability to identify and implement improvements in processes
    • Curious and adaptable, eager to learn and grow in a dynamic logistics environment

    Additional Information

    JOIN US​

    This is a full-time role based at the Kudos Innovation Campus in the Madrid Area. with a local contract. The Transport Center Planner is reporting to the Transport Planning Team Leader. Sounds interesting? Apply by sending in your CV in English.

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    *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

    Frequently Asked Questions

    Is the salary disclosed for the Transport Center Planner – full-time – permanent – CTOC Spain position at hmgroup?
    The salary for this Transport Center Planner – full-time – permanent – CTOC Spain role at hmgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Transport Center Planner – full-time – permanent – CTOC Spain position at hmgroup located?
    This Transport Center Planner – full-time – permanent – CTOC Spain role at hmgroup is based in es, Madrid, Madrid, MD, Spain, MD. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Transport Center Planner – full-time – permanent – CTOC Spain role at hmgroup full-time or part-time?
    This is listed as a Full time position. It is posted as a Transport Center Planner – full-time – permanent – CTOC Spain role in the H&M Group department at hmgroup.
    Which team or department does the Transport Center Planner – full-time – permanent – CTOC Spain at hmgroup belong to?
    This Transport Center Planner – full-time – permanent – CTOC Spain position is part of the H&M Group department at hmgroup. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Transport Center Planner – full-time – permanent – CTOC Spain position at hmgroup?
    Click the "Apply Now" button on this page. You will be redirected to hmgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
    When was the Transport Center Planner – full-time – permanent – CTOC Spain job at hmgroup posted?
    This Transport Center Planner – full-time – permanent – CTOC Spain position at hmgroup was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
    Transport Center Planner – full-time – permanent – CTOC Spain
    hmgroup
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