Transcon Supervisor

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Tasks and Duties 

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards. Click on the link to the performance standards to view more details for each task.   

• Review and support with day-to-day quotations 

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence 

• Monitor workboards to ensure internal KPI’s are met e.g. timely data entry 

• Build and maintain strong relationships with customers, service providers and the Expeditors network. 

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM 

• Monitor invoicing and BNP report where needed 

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  

• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team 

• Be continuously open and positive to implementing new system changes and enhancements with the team 

• Oversee and ensure compliance with Expeditors Operational Process Standards 

• Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.   

• Assist the Manager with key staff with goal setting and monitoring development.  

• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.  

• Support the manager and or sales department where needed.  

• Other tasks/duties as deemed appropriate by your management team. 

Physical Demands 

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.   

• Write with pencil/pen/marker    

• Functions performed primarily while seated at desk  

Qualifications

• 4 years of industry specific knowledge 

• Inventory management and accounting knowledge 

• Self-reflecting and open to feedback 

• Proven leadership attitude and background 

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. 

• Good computer skills (e.g., MS Excel, MS Word) 

• High School Degree or equivalent required 

• Passed background check 

• Must be 18 years of age or older 

• Must be legally authorized to work in the United States 

• Must not require future sponsorship for employment Visa 

• Must have the ability to work overtime in support of department needs 

• Fluent in English, both written and verbal 

• Ability to multi-task and prioritize throughout the workday while remaining focused and organized 

• Demonstrated ability to be pro-active in thought and action 

• Strong organization skills 

• Analytical with strong attention to detail 

• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

• Ability to work independently and in a collaborative team environment 

• Willing to pitch in and help on last minute projects or assist team members 

• Excellent written, verbal, and interpersonal communication skills. 

• Comfortable with numbers and basic mathematical skills 

• Has a demonstrated strong work ethic, and reliability 

• Comfortable working in a professional business environment 

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus