Training Operations Specialist

C-Care International, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group that owns and operates four healthcare facilities in Mauritius, namely C-Care Darné, Wellkin, Grand-Baie and Tamarin, and two hospitals in Uganda, C-Care IHK and IMC. C-Care also owns and manages 22 primary care Clinics and 55 C-Lab collection centres in Mauritius, Uganda, and Madagascar.

C-Care is currently looking for a Training Operations Specialist to be based at C-Care Corporate Office, in Mauritius.

| Training Operations Specialist

Reporting to the Training Institute Lead, the selected candidate will provide operational and administrative support to the C-Care Training Institute (CCTI) by coordinating training activities, managing learner records and Learning Management System (LMS) processes, supporting enrolment and reporting functions, and ensuring accurate, compliant, and efficient training operations aligned with C-Care Mauritius’ strategic objectives.

• Administer and maintain the Learning Management System (LMS) and other training systems used by CCTI.
• Ensure accurate management of learner records, course catalogues, attendance, assessments, certifications, and training data.
• Monitor data quality and compliance with established data governance standards and naming conventions.
• Liaise with IT teams and system vendors to resolve system issues and support enhancements and upgrades.
• Prepare and analyse training reports, dashboards, and performance metrics, including enrolment, attendance, completion, compliance, utilisation, and learner outcomes.
• Provide operational insights and recommendations to support informed decision-making and continuous improvement.
• Support the automation and digitalisation of training administration processes, including enrolment, attendance tracking, evaluations, certification, and learner communications.
• Develop, maintain, and update Standard Operating Procedures (SOPs) related to training systems and administrative processes.
• Coordinate programme administration activities, including learner enrolment, attendance validation, completion tracking, certification issuance, and compliance monitoring.
• Liaise with external bodies such as MQA and HRDC regarding course approvals, training grants, and refund processes.
• Serve as the primary point of contact for prospective students and corporate clients, responding to enquiries and managing enrolment processes.
• Prepare quotations, track applications and bookings, maintain client pipelines, and support corporate training administration.
• Collaborate with Marketing teams to enhance programme visibility, learner engagement, and enrolment conversion rates.
• Provide user support and training to students, trainers, and internal stakeholders on LMS and training systems.
• Develop user guides and provide guidance on system processes, data standards, and administrative procedures.
• Ensure all learner and training records remain accurate, secure, compliant, and audit-ready at all times.
• Support internal and external audits and work closely with Quality, HR, Finance, and programme teams to meet governance and regulatory requirements.
• Maintain high standards of confidentiality, data integrity, and compliance with organisational policies and regulatory standards.
• Contribute to operational excellence, process optimisation, and continuous improvement initiatives that support the growth and reputation of the C-Care Training Institute (CCTI).

What are we looking for?

• Diploma or Degree in Business Administration, Education Administration, Information Systems, Human Resources, or a related field. Preferred: Certification in Learning Management System (LMS) Administration, Data Analytics, or Project Management.
• 3–5 years of relevant professional experience.
• Experience in training administration, programme operations, education services, or business support functions.
• Experience within healthcare, education, or other regulated environments.
• Experience managing Learning Management Systems (LMS) or learner management systems is preferred.
• Experience in reporting, data analysis, and stakeholder coordination is preferred.
• Learning Management System (LMS) and learner systems administration.
• Reporting, data analysis, and dashboard preparation.
• Data quality management and governance.
• Enrolment administration and client coordination processes.
• Training operations and programme administration.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Knowledge of process improvement and digital workflow management.
• Commercial acumen.
• Strong execution and delivery focus.
• High level of attention to detail and accuracy.
• Customer-centric mindset.
• Effective stakeholder management skills.
• Strong planning and organisational abilities.
• Excellent communication and follow-up discipline.
• High accountability and agility.
• Analytical and data-driven mindset.
• Strong problem-solving capabilities.
• Adaptability and commitment to continuous improvement.
• Ability to maintain confidentiality and professionalism at all times.