Training Coordinator

Overview

Fast Enterprises is a provider of essential software and services for citizens and government. In 1998, we changed the way government revenue agencies support their business with the introduction of GenTax®. We have expanded beyond Tax and now also perform implementations for Motor Vehicle, Driver License, Unemployment Insurance, and Child Support Engagement agencies.

Your FAST career has a meaningful and lasting social impact. FAST offers a collaborative in-office problem-solving environment.

Qualified candidates will join one of our locations and work fully in-office. All candidates should be flexible in regard to work location and comfortable working on site with clients. Applicants should be comfortable with a 2027 start date. 

Responsibilities

As a Training Coordinator, you will be a key part of FAST’s project implementation teams, ensuring that end-users are fully prepared to use FAST’s software. Your responsibilities will include:

• Coordinate Training Programs: Plan and manage the overall training schedule, working closely with project teams to ensure that training needs are met on time. Coordinate logistics, including scheduling in person or virtual sessions and preparing training materials for delivery. 

• Train-the-Trainer Approach: Equip client trainers with the knowledge and resources they need to deliver effective training. Guide them through the process, ensuring they are confident in training end-users on FAST’s software and systems. 

• Create Training Materials: Develop a range of training materials tailored to specific user needs and various training delivery methods. This includes creating video and self-study training modules, job aids, user guides, help articles, and presentations. Ensure that materials are clear, concise, and accessible for diverse learning styles. 

• Collaborate on Instructional Design: Work with subject matter experts and project teams to design training content that aligns with user workflows. Continuously review and update training programs to reflect new features and user feedback. 

• Support Training for Project Staff and Testers: In addition to client trainers, you will provide training to project staff and testers, ensuring they have a thorough understanding of the software.  

• Evaluate Training Effectiveness: Monitor and assess the effectiveness of training sessions by collecting feedback from participants. Analyze this feedback to improve both content and delivery methods, ensuring continuous improvement in training quality. 

• Manage Multiple Projects: Handle multiple training projects at once, ensuring smooth delivery across various teams. Work closely with clients to customize training based on their unique needs and goals. 

• Collaborate with Teams: Work in partnership with implementation teams, software developers, and clients to ensure the training content reflects the latest updates and is aligned with project objectives. Maintain communication with stakeholders throughout the training process. 

• Additional Responsibilities: Depending on project needs, you may also contribute to

• • Testing coordination and test scenario development to ensure that the system is functioning as expected.

  • Communication and change management activities.

  • Assistance with system related setup, such as task management, user roles, etc. 

Qualifications

• Bachelor’s degree in Adult Education, Instructional/Curriculum Design, Computer Science, Business Administration, or a related field (technical training or experience in other fields will be considered).

• 3.0 minimum GPA.

• Ability to absorb complex technical information and present it in an easy-to-understand format.

• Excellent analytical and problem-solving skills to adapt training programs based on feedback and performance metrics.

• Personal qualities of integrity, professionalism, and enthusiasm to inspire learners.

• Strong verbal and written communication skills to engage and collaborate with a range of professionals.

• Confidence in managing projects, organizing tasks, and meeting deadlines, with a demonstrated ability to work in a professional setting.

• Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word, for creating and managing training documents. 

FAST Benefits

• Throughout your career, you will be rewarded through our merit-based pay structure, 401(k) matching program, and performance based bonuses. 
• Our exceptional benefits package includes coverage for FASTies and their families. Health, dental, and vision insurance are 100% employer-paid, providing the peace of mind of top coverage without financial burden.
• Sabbatical program, known as the FAST Pause. This program provides you with a month of paid leave to pursue your passions and recharge in any way you would like.
• We provide paid parental leave.
• We provide paid holidays, as well as vacation and sick time.
• Bonus time compensation values your work and efforts.
• Our gift matching program matches annual volunteer hours or monetary donations.
• Team-building activities are offered throughout the year.
• Work where you live; live where you work! Relocation provides the opportunity to explore new communities and cultures.
• You are not moving on your own—the FAST Relocation team coordinates and assists you through each stage of your move. 
• Make a difference by driving meaningful and positive change in government agencies.

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FAST is an equal opportunity employer. 

Voluntary Self-Identification Information is requested for U.S. applicants during the application process.  

Salary to be determined by the education, experience, knowledge, skills, abilities, and location of the applicant.

Fast Enterprises is committed to the full inclusion of all qualified individuals. As part of this commitment, Fast Enterprises will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact recruiting@fastenterprises.com.  

Please note, we cannot consider candidates who will require visa sponsorship now, or in the future in the United States or Canada.

Pay Range