Trainee

sps· Communique
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📍 Ludhiana, PB, IndiaFULL TIME

About this role


Department: Communique
Location: SPS Hospitals, Ludhiana
Reporting To: Assistant Manager – Communique


Job Summary

The Coordinator – Communique serves as the first point of contact for patients and their attendants through inbound and outbound communication channels. The role is responsible for handling appointment bookings, patient inquiries, service coordination, feedback management, and ensuring a seamless patient experience. The incumbent will maintain high standards of customer service while supporting operational efficiency and patient satisfaction.


Key Responsibilities

Patient Communication & Support

  • Attend and manage incoming calls professionally, courteously, and efficiently.
  • Provide accurate information regarding hospital services, doctors' schedules, specialties, locations, and procedures.
  • Address patient queries, concerns, and requests in a timely manner.
  • Route calls to relevant departments when required and ensure proper follow-up.

Appointment Management

  • Schedule, reschedule, and cancel patient appointments as per established protocols.
  • Coordinate with consultants, departments, and diagnostic services to facilitate patient appointments.
  • Ensure accurate data entry and maintenance of appointment records in the Hospital Information System (HIS).

Outbound Calling Activities

  • Conduct appointment confirmations and reminder calls.
  • Follow up with patients regarding investigations, procedures, health packages, and hospital services.
  • Support patient engagement initiatives, campaigns, and service promotion activities.

Documentation & Reporting

  • Maintain call logs, patient interaction records, and service request details.
  • Generate daily, weekly, and monthly reports related to call volumes, appointments, inquiries, and feedback.
  • Ensure compliance with hospital policies regarding patient confidentiality and data security.

Quality & Compliance

  • Adhere to defined call center quality standards, scripts, and service protocols.
  • Maintain confidentiality of patient information in compliance with healthcare regulations.
  • Participate in training programs and quality improvement initiatives.

Qualifications

  • Graduate in any discipline; preference for Healthcare Administration, Business Administration, or related fields.
  • Additional certification in customer service, communication, or healthcare operations will be an advantage.

Experience

  • 1–3 years of experience in a call center, customer service, patient relations, healthcare contact center, or front office operations.
  • Experience in a hospital or healthcare setting is preferred.

Frequently Asked Questions

Is the salary disclosed for the Trainee position at sps?
The salary for this Trainee role at sps is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Trainee position at sps located?
This Trainee role at sps is based in Ludhiana, PB, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Trainee role at sps full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Trainee role in the Communique department at sps.
Which team or department does the Trainee at sps belong to?
This Trainee position is part of the Communique department at sps. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Trainee position at sps?
Click the "Apply Now" button on this page. You will be redirected to sps's official application portal hosted on keka where you can submit your application directly.
When was the Trainee job at sps posted?
This Trainee position at sps was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
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sps
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